How to Re-enroll Devices in Hexnode UEM

Re-enrollment in Hexnode UEM is the process of re-registering a device that was previously managed or whose management agent was accidentally removed. To re-enroll, you must first disenroll the device from the Manage tab to free up a license, then initiate a fresh enrollment session. Hexnode offers two primary re-enrollment behaviors: Retain Configurations (preserving old data) or Enroll as New Device (generating a unique Device ID).

Preparing for Re-enrollment

1. Freeing Up Licenses

Before a device can be re-enrolled without consuming a duplicate license, the existing entry must be cleared:

• Disenroll Device: Navigate to Manage > Devices, select the device, and choose Disenroll Device from the Actions menu.
• Mark as Disenrolled: If a device is offline and cannot receive the disenroll command, select it in the portal and click Actions > Mark as disenrolled to immediately remove it from the active list.

2. Portal Configuration Options

Admins can define how the system handles returning devices under Enroll > Settings > Re-enrollment Options:

• Retain Configurations and Change Owner: Re-enrolling the device will link it back to its original history while assigning it to a new user if necessary.
• Enroll as New Device: Every enrollment creates a unique Device ID, resetting friendly names and historical reports.

Next Steps

Once you have selected and saved the preferred re-enrollment option in the portal, you can proceed to enroll the device using standard enrollment methods (e.g., QR Code, Zero-Touch, or Manual Enrollment).

Overview: Platform-Specific Re-enrollment Steps

Android Re-enrollment

• Standard Method: Uninstall the Hexnode UEM app, remove the “Device Admin” permission in Security Settings, and re-install via the portal URL or QR code.
• Android Enterprise (Device Owner): The device must be Factory Reset to initiate a new Device Owner enrollment.

iOS and macOS Re-enrollment

• Apple ADE (Automated Device Enrollment): For devices in Apple Business Manager (ABM), a factory reset will automatically trigger re-enrollment during the initial setup wizard.
• Manual macOS Renew: For supervised Macs, admins can use the terminal command sudo profiles renew -type enrollment to force an enrollment update.
• Manual iOS Profile: Remove existing MDM profiles in Settings > General > Profile & Device Management before attempting to download a new profile.

Troubleshooting and FAQ

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