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Zebra Printer Configuration | Printing a label
The Print Label remote action allows IT administrators to retrieve real-time configuration and status data from Zebra printers by triggering the device to print a physical report. This action is essential for diagnosing hardware issues, verifying network parameters, and reviewing stored memory objects without needing local access to the printer’s display.
Why Use “Print Label”?
Obtaining physical configuration reports directly from the printer ensures that administrators have accurate, device-side data for troubleshooting and inventory management.
- Remote Audit: Retrieve device setup details without being physically present at the printer.
- Operational Verification: Confirm that firmware versions and operational modes (like ZPL) are correct.
- Connectivity Diagnostics: Quickly access networking data like IP and MAC addresses to resolve connection failures.
Step-by-Step Guide: Executing the Print Label Action
Administrators can trigger a label print for an individual unit or execute the command as a bulk action for an entire printer fleet.
1. Print Label for a Single Device
- Log in to the Hexnode UEM portal.
- Navigate to the Manage tab.
- Select the specific Zebra printer to open its Device Summary page.
- Navigate to Actions > Device Control > Print Label.
- Select the desired label type from the list and click Done.
2. Print Labels in Bulk
- Navigate to Manage > Devices.
- Select the checkboxes for all target Zebra printers.
- Select Print Label from the Actions > Device Control menu.
- Choose the required label type and click Done.
Available Label Types and Data Included
Hexnode supports multiple label formats, allowing administrators to target specific technical information based on their requirements.
| Label Type | Data Provided | Use Case |
|---|---|---|
| Configuration Label | Detailed printer setup: Sensor type, network ID, ZPL mode, and firmware version. | Verifying the operational environment and system version. |
| Directory Label | Overview of objects in memory: Barcodes, graphics, fonts, and DRAM items. | Reviewing available stored resources and memory usage. |
| Network Config Label | Connectivity parameters: IP address, MAC address, and subnet mask. | Confirming network settings and diagnosing IP-related issues. |
Troubleshooting Guides
| Problem | Potential Root Cause | Resolution |
|---|---|---|
| Label does not print | Printer is offline or out of media. | Verify the printer’s status in the Manage tab; ensure it has an active connection and that labels/ribbons are loaded. |
| “Print Label” option is missing | The device is not recognized as a Zebra printer. | Confirm that the device is enrolled correctly as a Zebra printer; this action is hardware-specific. |
| Incorrect information on label | Stored metadata is outdated. | Re-trigger the action. Note that the label fetches real-time data from the device hardware. |
| Media error after printing | Calibration mismatch. | Ensure the media type (labels) matches the printer’s sensor configuration as listed on the Configuration Label. |
Frequently Asked Questions (FAQs)
Can the configuration be viewed in the portal instead of printing?
While many details are available in the Device Summary, the Print Label action fetches a comprehensive device-side report that includes hardware-level parameters sometimes not captured in standard syncs.
Does printing a label use standard media?
Yes. The printer uses its currently loaded label or receipt media to print the report.
Is there a limit to how many labels can be printed?
There is no software limit within Hexnode; however, each action consumes physical media from the printer.
What is “ZPL mode” mentioned in the configuration label?
ZPL (Zebra Programming Language) is the command language used by Zebra printers. Verifying this mode ensures the printer can correctly interpret the print jobs sent by your applications.
