How to reset macOS user password?

This guide explains how to reset macOS user password using Hexnode UEM.

In enterprise environments, IT administrators often oversee large numbers of macOS devices across teams and locations. When employees change roles, depart, or new users are onboarded, access must be delegated promptly. To support secure transitions, administrators may need to reset macOS user passwords across several devices. Hexnode UEM provides a centralized solution to reset macOS user passwords across multiple devices in one action.

Reset password for users on macOS devices

To reset the password for macOS devices in bulk,

1. Login to your Hexnode UEM console.
2. Navigate to Manage > Devices.
3. Select the macOS device(s) for which you want to reset the user password.
4. Click Actions and navigate to Policies & Accounts actions > Manage user account > macOS > Change Password.
   • Admin Account Credential

     To reset a user password, Hexnode requires the credentials of a secure token-enabled local administrator account.

     Settings	Description
     Username	Enter the username of the administrator account. Wildcards are supported. An incorrect username may result in failure to reset the password.
     Password	Enter the correct password of the administrator account.

   • Target account details

     Use the options below to reset the password of the user accounts. These settings also support the use of wildcards.

     Settings	Description
     Target based on	Select how you want to identify the target user account: Account name: Enter the exact name of the user account. This is useful when targeting known, specific user accounts across devices. Role: Choose based on the type of user account: Standard – Targets non-administrator accounts. Administrator – Targets local admin accounts. Note: Make sure that a standard user account is present on the device. Aliases: Use alternate identifiers or nicknames for user accounts. User ID: Enter the unique user identifier for the account.
     New Password	Specify the new password for the user account(s). Note: When setting a password with special characters, it is recommended to exclude characters like ¡, ™, £, ¢, ∞, §, ¶, •, ª, º, –, ≠, «, ‘, “, æ, …, ÷, ≥, ≤.
     Password Hint	Enter a password hint to help users recall their password. This hint will appear after three failed login attempts or when the user clicks the question mark icon in the password field.

What happens at the device end?

After the password has been updated, the user will need to enter the new password during their next login attempt.