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A Technical Framework for Enterprise Incident Response & Recovery
This documentation outlines the technical framework for managing security incidents within an enterprise environment using Hexnode UEM. By leveraging Declarative Device Management (DDM), SIEM third-party integrations, and automated workflows, IT administrators can move from manual troubleshooting to a proactive, self-healing security posture.
The UEM Incident Lifecycle
Enterprise incident response within Hexnode is a continuous cycle designed to minimize Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR).
- Detection: Identifying policy violations, unauthorized access, or hardware anomalies via real-time monitoring.
- Analysis: Utilizing Hexnode’s dashboard and reporting tools to categorize the severity of the breach.
- Containment: Instantly isolating the device (e.g., via Kiosk Mode)
- Remediation: Executing automated scripts or remote actions to restore compliance.
- Audit: Logging actions for compliance reporting (SOC2, HIPAA, GDPR).
DDM Status Channel Incidents
Modern incident response relies on Declarative Device Management (DDM). Unlike traditional polling, the device proactively notifies Hexnode when its state changes.
- Proactive Reporting: If a user disables a required security setting (e.g., FileVault or BitLocker), the device sends an immediate status update through the DDM channel.
- Reduced Latency: Eliminates the need for the server to “check-in” with the device, allowing for near-instant incident detection.
- Autonomous Compliance: Devices can be configured to “self-correct” based on the declarations sent by the Hexnode server.
Remediation Strategies
Hexnode allows you to configure Compliance Engine rules that trigger specific actions without manual intervention.
| Trigger Event | Remediation Action |
|---|---|
| Device Rooted/Jailbroken | Immediate Enterprise Wipe of corporate data. |
| Non-compliant App Installed | Move device to a “Restricted” policy group. |
| Geofence Exit | Trigger Lost Mode and disable Wi-Fi/Bluetooth. |
| Inactivity (30+ days) | Revoke access tokens and notify the manager. |
Third-party Integrations in Hexnode
For a holistic security view, Hexnode should be integrated with platforms like ServiceNow, Check Point Harmony Mobile, IdP providers etc.
Workflow:
- Data Export: Hexnode logs (enrollment events, policy failures, location pings) are exported via API.
- Correlation: The integration correlates UEM data with network logs and identity provider (IdP) data.
- Alerting: If a user has a failed login on their laptop (UEM) and a suspicious login from a new IP (IdP), the integrations help trigger a high-priority incident.
Enterprise Compliance Auditing
To maintain a “Ready-to-Audit” state, Hexnode provides granular logging and reporting tools essential for enterprise-grade compliance.
- Audit Logs: Track every admin action within the Hexnode portal to ensure internal accountability.
- Location History: Maintain records of device movements for physical security compliance.
- Application Inventory: Generate real-time lists of all software versions running across the fleet to identify CVE (Common Vulnerabilities and Exposures) risks.
- Compliance Reports: Scheduled PDF/CSV exports sent directly to stakeholders to prove 100% encryption or patch compliance.
