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How to Disenroll and Delete Device?
Disenroll an employee’s device from Hexnode UEM if you do not wish to manage that device anymore. Disenrolling a device gives you an extra slot to enroll another device.
You can delete a pre-approved device from the list by using the ‘Delete Device’ command. Note that you can delete only pre-approved devices from the device list.
Disenroll Devices
To disenroll multiple devices directly from Hexnode MDM console,
- Login to your Hexnode portal.
- From the Manage tab, check the device(s) which you want to disenroll.
- Select Disenroll Device from the Actions drop-down.
- Click Yes on the confirmation message.
To disenroll a single device,
- Login to your Hexnode portal.
- From the Manage tab, click on the device name you want to disenroll. Clicking on the device name will take you to the Device Summary page.
- Select Disenroll Device from the Actions drop-down.
- Click Yes on the confirmation dialog.
This will initiate disenrollment and the process will be completed as soon as the device gets connected to a network.
Marking as Disenrolled
The disenrollment status may sometimes appear as pending if the device has already been factory reset or if the device is offline for longer periods. If you have initiated the disenrollment action on such a device and the device is not yet disenrolled from the portal, you can mark your device as disenrolled straightaway. By marking the device as disenrolled, you can reuse that license to enroll another device without waiting for disenrollment to finish at the device end. To remove a device from the list of devices before the disenrollment is complete,
- Go to the ‘Manage’ tab.
- Click on the device name.
- From Actions, select Mark as Disenrolled.
- Click Yes to confirm your action.
Delete a Pre-approved Device
If you add a pre-approved device and the user hasn’t enrolled the device, then the device can be deleted from Hexnode UEM. If a user has already enrolled the device, disenroll the device to remove it from the Hexnode MDM server.
To delete a pre-approved device,
- From the ‘Manage’ tab, check the devices you want to delete.
- Select Delete Device from Actions.
- Confirm by clicking on the OK button.