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How to Restart a Device?

Certain instances may demand organizations to restart their deployed devices remotely. A remote restart action may be particularly useful in situations when there’s a pending reboot action, but the user isn’t available to do it. In addition, you may need to perform a remote restart action on a device that has stopped responding. This article describes how to remotely restart a device using Hexnode MDM.

With the help of Hexnode’s remote management capabilities, IT administrators can restart their managed Android, iOS, and Windows devices using remote actions. The admin can initiate restart action on a device individually from the device summary page or in bulk from the devices’ list page. Note that there will not be any prompts to restart the device at the user’s end, so any work which the user is on will be lost.

Things you need:

  • A device running Android, iOS or Windows. More specifically,

Restart a Device using Hexnode MDM

To restart a device remotely,

  1. Log in to your Hexnode portal.
  2. Go to the Manage tab.
  3. Select the required device to take you to the Device Summary page.
  4. Select Restart Device from Actions.
  5. Click on Restart in the confirmation dialog.

To execute restart commands in bulk,

  1. Navigate to Manage > Devices.
  2. Check the required devices you need to restart.
  3. Select Restart Device from Actions.
  4. Click on Restart in the confirmation dialog.

The devices will restart instantly if you confirm restart. Any policy you’ve configured on the device won’t affect the reboot.

Notes:

  • To view the status of the Restart Device action, go to Manage > Devices > Select Device > Action History.
  • Passcode enabled iOS devices will not be able to re-join the Wi-Fi networks after restarting. In such cases, the devices fail to communicate with the Hexnode MDM server.
  • A Windows device restarts within 5 minutes after the action get applied to the device.