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How to assign a device to a new user?

What to do with a device once assigned to a user who recently left your organization? Well, you can assign it to a new user within the organization. Once you change the owner of the device, the policies associated with the old user will be removed from the device, and the policies assigned to the new user will get pushed to the device.


The device-based restrictions will be retained on the device even after changing the owner of the device.

Benefits of changing the owner

If the policies are assigned to the user instead of the device,

  • The device passcode should meet the strongest passcode requirements of a specific user. If the password policy associated with the old user has a stronger password criterion than the new user, then the device will not ask to set a new password.
  • Any restrictions or configurations associated with the previous user will be removed and newer ones will be associated with the device.
  • If the “Remove apps from the device on policy removal” option under Policies > Android/iOS > App Management > Required Apps is checked, the required apps associated with the old user will be removed from the device and newer ones will be installed.


  • Required apps are silently installed or uninstalled on supervised iOS devices.
  • Samsung Knox, LG GATE, Kyocera business devices, rooted Android, Android devices with Hexnode MDM as a system app, devices with Hexnode MDM System Agent App, devices enrolled in Android Enterprise as Device Owner (with the latest version of the Hexnode For Work app) can install and uninstall enterprise apps silently.
  • Play store apps and Managed Google apps can be silently installed and uninstalled from Android Enterprise enrolled devices.
  • Publish an enterprise app as a private app in the Google Play console and approve them as Managed Google apps for silent app installation in Android Enterprise Profile Owner enrolled devices.
  • The Hexnode app present on other devices prompts the users to install or uninstall the app.

Changing the owner of the device

To change the user to assigned to the device,

  1. Login to your Hexnode console.
  2. Navigate to Manage.
  3. Select the required devices.
  4. From Actions, select Change Owner.
  5. Click on Select Domain dropdown and choose the domain. You can select between local, AD, Microsoft Entra ID, Google Workspace (G Suite) and Okta domains (if configured).
  6. Choose a user from the selected domain to whom you want to assign the device.
  7. Check the option Delete Old User’s Location History to delete the location history of the old user.
  8. Click on Assign.

No further confirmation will be asked. So, be sure of your actions.
If you’ve assigned a device to a user by accident, you can re-assign it to the previous user. The policies will be associated right away, but the app installation might take time based on your network speed.


Executing this action on a bulk of devices may cause some delay before it is completed successfully and shows Success in the Action History tab.

  • Remote Actions