What is your refund policy?

At Hexnode, we want to make sure you have a great experience every time you sign up for our services. If you are not happy with our service, please let us know and we will try our best to solve your issues. In case you are still not satisfied, we will help you get your subscription canceled and will definitely work on bridging any gaps identified by you to make sure that such an unfortunate situation does not occur again.

Subscriptions

Monthly and Yearly

If you decide to end your subscription, we shall help you in getting your subscription canceled however, we won’t be able to offer refunds.

Multi-year contracts

For multi-year contracts, you shall be receiving a discounted rate in exchange for a service commitment for the extended term. If by any chance you end up canceling your contract you shall not be eligible for refunds.

If you have any further questions or need assistance with payments or cancellation, email us at support@hexnode.com.