iOS

All posts with the iOS tag

Discussion
3 days ago Jan 28, 2026

Can I retain eSIM configurations

Hey all, so, my organization just bought a new iPhone to replace one that had severe battery issues. We use eSIMs in our phones and the cell provider has already shifted the eSIM to the new device. If I have to enroll this new iPhone in the Hexnode portal, it should be factory reset, right? If I do that, will these eSIM configurations be gone?

Discussion
6 days ago Jan 25, 2026

WiFi connectivity issues on iOS

Hi people, I keep running into this issue and I’m not really sure what’s causing it. There are no Wi-Fi policies set on the device. Sometimes the Wi-Fi just disconnects on its own, and when I check, there are no SSIDs showing at all. It looks like Wi-Fi is on, but nothing appears. The only…

Discussion
1 week ago Jan 22, 2026

Location Tracking Disabled on iOS Devices when Hexnode UEM App is not installed

Hi everyone, I’m running into an issue with location tracking on newly deployed iPhones. In the Hexnode portal, the devices show as online, but under Recent Location it says, “Location Tracking Disabled as UEM app is not installed.”  Has anyone else seen this? I just want to confirm if this is expected or if I’m missing a step during deployment. 

Discussion
3 weeks ago Jan 13, 2026

iPad keeps prompting during app installation via Hexnode

Hi everyone, we have an iPad running iOS 18.6 with a Hexnode policy applied. The policy has some apps added as Required Apps, but the device keeps showing this pop-up:  “App installation – Sign in to iTunes to allow portal.hexnodemdm.com to manage and install apps.”  This keeps happening, and it’s causing trouble for users handling iPad. We don’t want users to sign in…

Discussion
3 weeks ago Jan 12, 2026

Remote Sessions Supercharged: Control More Devices at Once

We’re excited to introduce Multi-Session Support in Remote View — a powerful upgrade that makes remote troubleshooting faster, smoother, and more flexible. Remote View used to allow only one active session at a time, and trying to access a second device would show a “session already exists” message. That restriction is gone, making multitasking effortless.…

Ideation
2 years ago Dec 08, 2023

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are ok for them to use more, we cant just reset their device stats to unblock…

Ideation
2 years ago Dec 04, 2023

IOS Auto App Updates

We would like the feature to allow IOS apps to auto update. The current methods do not work reliably or scale well. We have tried relying on the devices to have the apps auto update and it does not work. Making an app mandatory does work but it is not feasible to scale. We would…

Ideation
2 years ago Nov 14, 2023

IOS Auto App Updates

We need an auto update feature for non mandatory applications or a way for users to update applications from the app catalog? This is a major pain point from our previous mdm. We can not feasibly make all the different apps mandatory for all the different users needs. We would end up with hundreds of…

Ideation
2 years ago Oct 04, 2023

End User App Updates

At my company we have IOS devices. These IOS devices are amanged by us and each user is assigned a managed apple ID that cannot make purchases on the app store. Therefore, we rely on apple buisness manager and Hexnode to work together to divy out licenses for applications to each user. This function works…

Ideation
3 years ago Nov 16, 2022

WiFi policies update

Currently, we have a centralized WiFi policy where all the WiFi data of our clients are (there are roughly 50 SSIDs in the policy). With the current view, you can only see a maximum of five SSIDs and do not have a search function. Is it possible to make a feature request for the following…

Ideation
4 years ago Apr 27, 2022
Solved

Advanced Passcode Options Solved

Setting up the passcode options good for security however, is it possible to have advanced features implemented which allow for the device security to be further heightened such as: Passcodes cannot be 111111, 123456, 654321 and any other simple and guessable passcodes. Change the timing on when the user is prompted to add or change…