iOS

Explore the nuances of iOS management with fellow administrators.

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Discussion

22 hours ago

iPad VPP silent install prompts when Notes or other system apps are added as Required Apps

I’m setting up supervised iPads with Hexnode and trying to use VPP for silent app installation. The apps are free, licenses are assigned, and the password requirement for downloads is turned off. The issue is that the iPads still show…

22 hours ago

luke

Discussion

2 days ago

New iPhone not appearing in Hexnode ADE after ABM sync and shows “Profile Downloaded”

I’m trying to enroll a new iPhone in Hexnode. At first, enrollment failed because there weren’t enough licenses, so I added another license and tried again. Now the iPhone only says “Profile Downloaded — review the Settings app if you…

2 days ago

noor_k

Discussion

3 days ago

Apple ADE enrollment not prompting for Entra ID authentication during setup

We are moving from another MDM where newly purchased Apple devices automatically enroll during setup and users are prompted early in Setup Assistant to sign in with their Entra ID credentials. That sign-in also associates the device with the correct…

3 days ago

aurora

Discussion

3 days ago

iOS VPP app from Apple Business Manager fails to install when app installation restrictions are enabled

I assigned a WhatsApp license through Apple Business and tried deploying it to an iOS device through Hexnode, but the app installation action kept failing on the device profile. The app is available as a VPP app in Hexnode, so…

3 days ago

casper

Discussion

5 days ago

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

We have company-owned iPads enrolled through Apple Business Manager and managed with Hexnode. The devices show as supervised and managed, but under Settings > General > VPN & Device Management > MDM Profile, there is an option called “Leave Remote…

5 days ago

raelynn

Discussion

6 days ago

AirDrop not working

Hey everyone, I'm running into a strange issue with a few of our managed iOS devices. When someone tries to AirDrop photos to these devices, the receiving phone plays the AirDrop chime, but the prompt to accept or decline the…

iOS (426)

6 days ago

carter

Discussion

7 days ago

Expired APNs certificate with lost Apple ID: re-enrollment, ADE supervision, and kiosk mode impact

Our Apple Push Notification service certificate for Hexnode expired, and we no longer have access to the Apple ID that originally created it. We can create a new APNs certificate using a different Apple ID, but I’m trying to understand…

iOS (426)

7 days ago

pauel

Discussion

1 week ago

WhatsApp installed as VPP app but hidden in iOS kiosk

I’m trying to add WhatsApp to managed iOS devices through Hexnode. The app is available in Apple Business, but I wasn’t sure if I needed to assign VPP licenses before adding it to a policy. I also have existing iOS kiosk…

eleanor_a

Discussion

1 week ago

iPhone in Automated Device Enrollment but not in Manage tab and locked with old passcode

We have an iPhone listed under Automated Device Enrollment, but it does not appear in the Manage tab yet. The device is locked with a former employee’s passcode, so we cannot get into it. I was hoping to restart or…

iOS (426)

1 week ago

matteo

Discussion

1 week ago

iOS Lost Mode stayed pending while stolen iPhone was offline, then enabled months later

A supervised iPhone enrolled in Hexnode was stolen, and Lost Mode was initiated shortly after. The device stayed offline for months, so there were no recent check-ins. Later, the portal showed that the device had checked in, and the action…

remy

Discussion

1 week ago

iPhone stuck on “iPhone Locked to Owner” during setup after Hexnode enrollment

Hi, a new iPhone is stuck on the “iPhone Locked to Owner” screen during setup. The device was enrolled in Hexnode and had a policy applied, but it is now asking for an Apple Account that the user does not…

Enrollment (150) iOS (426)

1 week ago

skylar-a

Discussion

1 week ago

How to remove a jailbreak from an iPad using Hexnode?

Hi, one of our managed iPads appears to be jailbroken. Is there a way to “unjailbreak” it from Hexnode, or do we need to do something directly on the device? I’m also trying to understand whether fixing it this way…

iOS (426) iPadOS (127)

1 week ago

ncosdsons

Ideation

2 months ago

iOS Business Container - System Apps

A great feature would be to have an option in iOS Business Container to allow copy/paste to System Apps fron managed apps. Appreciate we can deploy a different browser and restrict system apps, but the system apps tend to be…

iOS (426)

2 months ago

livewot

Ideation

1 year ago

DEP information and setting from the device

It would be very helpful if I could see the device DEP configuration option when I am looking at a device. It would be very helpful if I could set the device DEP configuration option when I'm looking at a…

ADE (60)

1 year ago

livewot

Ideation

1 year ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups.…

kevin_rios

Ideation

2 years ago

Policies

I think it would be extremely useful if in the criterias of Policies you could add the "Type" identifier in Hardware Info. Like this I could seperate iPhones from iPads

Configurations (44)

2 years ago

ooida

Ideation

3 years ago

Manual Entry in iOS

Hello, I would like to request the ability to the into a kiosk mode enabled iPad manually. The reason is in case one needs to manually connnect to a WIFI hotspot and to power the iPad off manually.

iOS (426) iPadOS (127) Kiosk (274)

3 years ago

jeremy

Ideation

6 years ago

Select Devices within Group

I have a lot of iPads, and need to group them according to the location they are deployed. Management within the group selection is limited, and cannot select individual devices within the group. More management abilities should be available from…

6 years ago

ctmorrison

Ideation

6 years ago

Install application specific file

We use FileMaker Go on our iOS devices to access our hosted database. In order to simplify granting users access to our hosted database and avoid having to manually enter the URL for the host on in the application on…

6 years ago

travis-jacobson-2

Ideation

8 years ago

Feature Request

* Remote Viewing for iOS. * Scheduled report for app licenses.

8 years ago

brennan

Ideation

9 years ago

Include Keyboard settings that are remembered for each iPad

How about the feature to include Keyboard settings so they are remembered for each iPad. Does that also go into the profile somehow? Sorry for the newbiew questions but Im very new to the software

9 years ago

iOS

iPad VPP silent install prompts when Notes or other system apps are added as Required Apps

New iPhone not appearing in Hexnode ADE after ABM sync and shows “Profile Downloaded”

Apple ADE enrollment not prompting for Entra ID authentication during setup

iOS VPP app from Apple Business Manager fails to install when app installation restrictions are enabled

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

AirDrop not working

Expired APNs certificate with lost Apple ID: re-enrollment, ADE supervision, and kiosk mode impact

WhatsApp installed as VPP app but hidden in iOS kiosk

iPhone in Automated Device Enrollment but not in Manage tab and locked with old passcode

iOS Lost Mode stayed pending while stolen iPhone was offline, then enabled months later

iPhone stuck on “iPhone Locked to Owner” during setup after Hexnode enrollment

How to remove a jailbreak from an iPad using Hexnode?

iOS Business Container - System Apps

DEP information and setting from the device

Adding a device to multple groups

Policies

Manual Entry in iOS

Select Devices within Group

Install application specific file

Feature Request

Include Keyboard settings that are remembered for each iPad

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