iOS

Explore the nuances of iOS management with fellow administrators.

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Discussion

7 days ago

iPad disabled and shows Connect to iTunes: can Hexnode clear the passcode remotely?

I have a supervised iPad managed in Hexnode with a policy applied. I wanted to reset the passcode from the portal and remembered there was an action for it. I found the Clear Password option, but the device now says…

7 days ago

cameron

Discussion

7 days ago

iPhone stuck on “Scanning in progress” after Hexnode enrollment due to expired APNs certificate

I recently enrolled an iPhone in Hexnode, but it stayed stuck on “Scanning in progress.” The MDM profile installed on the phone, but the device didn’t seem to complete the scan or check in properly. After checking the setup, I…

7 days ago

skyler

Discussion

1 week ago

iOS enrollment stuck on “Scanning in progress” because APNs certificate expired

I’m enrolling iOS devices into Hexnode. The MDM profile installs successfully, but the device page keeps showing “Scanning in progress” and does not move forward. I already tried restarting the devices and switching networks. This happened on more than one…

1 week ago

ruthg_

Discussion

1 week ago

Clear Media greyed out for supervised iPads on Ultimate plan

I’m trying to set up a weekly automation to clear media from the Photos/local storage on our enrolled iPads. The iPads are supervised and enrolled through Apple Business Manager, and the Hexnode UEM app is installed on them. However, I…

matteo

Discussion

1 week ago

Allow iPhone eSIM carrier activation in Hexnode multi-app kiosk

We’re moving a group of managed iPhones from one cellular carrier to another. The new carrier said they will push an eSIM/carrier profile to the phones, and users may need to accept a prompt in Settings > Cellular to complete…

iOS (580) Kiosk (374)

1 week ago

juan_garcia

Discussion

1 week ago

iPhone showing inactive in Hexnode and remote actions not reaching device

One of our managed iPhones is showing as inactive in Hexnode. The last check-in was around 17 days ago, and any remote actions sent from the portal do not seem to reach the device. I do not have the device…

iOS (580) Remote Actions (174)

1 week ago

ethan_

Discussion

2 weeks ago

Enrolled iPhone won’t connect to Mac over USB after ABM enrollment

An enrolled iPhone is not connecting to an enrolled Mac over USB. The iPhone was enrolled through ABM/ADE, and I do not see any USB-related restriction in the applied iOS policy. I also tried removing the restriction policy from the…

iOS (580) macOS (637)

2 weeks ago

luke

Discussion

2 weeks ago

iPad stuck on “Getting Configurations” during ABM/ADE enrollment

I’m trying to enroll three iPads through Apple Business Manager/ADE into Hexnode. They reach the Remote Management screen and stay on “Getting Configurations from <organization>”. In Hexnode, I synced ADE and checked one of the devices under DEP devices. The…

2 weeks ago

bram

Discussion

2 weeks ago

Firewall ports and outbound rules needed for Hexnode-managed iOS devices

We’re setting up a restricted subnet with a firewall for managed iOS devices. The devices still need to enroll, sync policies, receive app deployments, and communicate with Hexnode UEM. What ports and destinations need to be allowed, and in which…

2 weeks ago

porter

Discussion

2 weeks ago

WoundRounds camera not working in iOS multi-app kiosk

The camera inside the WoundRounds app would not work on supervised iPhones while a Hexnode multi-app kiosk policy was active. The same app camera worked on a personal iPhone, and it also worked when the managed device was taken out…

2 weeks ago

haniel

Discussion

2 weeks ago

iOS VPP app not updating in Required Apps policy

One of our managed iPhones is not showing the latest version of a required App Store app. The device is active and checked in recently, and it has the correct policy assigned. The app is included through an app group…

maatthew

Discussion

3 weeks ago

Supervised iPhone not checking in: ABM re-enrollment

We have a supervised iPhone enrolled through Apple Business Manager and managed in Hexnode. The phone has internet access and the user can browse normally, but Hexnode shows the device has not checked in for about four months. We already…

App Management (658)

3 weeks ago

ncosdsons

Ideation

5 months ago

iOS Business Container - System Apps

A great feature would be to have an option in iOS Business Container to allow copy/paste to System Apps fron managed apps. Appreciate we can deploy a different browser and restrict system apps, but the system apps tend to be…

iOS (580)

5 months ago

livewot

Ideation

2 years ago

DEP information and setting from the device

It would be very helpful if I could see the device DEP configuration option when I am looking at a device. It would be very helpful if I could set the device DEP configuration option when I'm looking at a…

ADE (75)

2 years ago

livewot

Ideation

2 years ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups.…

kevin_rios

Ideation

2 years ago

Policies

I think it would be extremely useful if in the criterias of Policies you could add the "Type" identifier in Hardware Info. Like this I could seperate iPhones from iPads

Configurations (45)

2 years ago

ooida

Ideation

3 years ago

Manual Entry in iOS

Hello, I would like to request the ability to the into a kiosk mode enabled iPad manually. The reason is in case one needs to manually connnect to a WIFI hotspot and to power the iPad off manually.

iOS (580) iPadOS (144) Kiosk (374)

3 years ago

jeremy

Ideation

6 years ago

Select Devices within Group

I have a lot of iPads, and need to group them according to the location they are deployed. Management within the group selection is limited, and cannot select individual devices within the group. More management abilities should be available from…

6 years ago

ctmorrison

Ideation

7 years ago

Install application specific file

We use FileMaker Go on our iOS devices to access our hosted database. In order to simplify granting users access to our hosted database and avoid having to manually enter the URL for the host on in the application on…

7 years ago

travis-jacobson-2

Ideation

8 years ago

Feature Request

* Remote Viewing for iOS. * Scheduled report for app licenses.

8 years ago

brennan

Ideation

9 years ago

Include Keyboard settings that are remembered for each iPad

How about the feature to include Keyboard settings so they are remembered for each iPad. Does that also go into the profile somehow? Sorry for the newbiew questions but Im very new to the software

9 years ago

iOS

iPad disabled and shows Connect to iTunes: can Hexnode clear the passcode remotely?

iPhone stuck on “Scanning in progress” after Hexnode enrollment due to expired APNs certificate

iOS enrollment stuck on “Scanning in progress” because APNs certificate expired

Clear Media greyed out for supervised iPads on Ultimate plan

Allow iPhone eSIM carrier activation in Hexnode multi-app kiosk

iPhone showing inactive in Hexnode and remote actions not reaching device

Enrolled iPhone won’t connect to Mac over USB after ABM enrollment

iPad stuck on “Getting Configurations” during ABM/ADE enrollment

Firewall ports and outbound rules needed for Hexnode-managed iOS devices

WoundRounds camera not working in iOS multi-app kiosk

iOS VPP app not updating in Required Apps policy

Supervised iPhone not checking in: ABM re-enrollment

iOS Business Container - System Apps

DEP information and setting from the device

Adding a device to multple groups

Policies

Manual Entry in iOS

Select Devices within Group

Install application specific file

Feature Request

Include Keyboard settings that are remembered for each iPad

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