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2 days ago

How to add devices to a device group in Hexnode

I’m trying to add devices to a device group in Hexnode. I’m not sure if I should be adding them manually somewhere or if the group should pick them up automatically. What’s the correct way to add devices to an…

2 days ago

ed_evans

Discussion

3 days ago

Android Enterprise Wi-Fi policy applied but devices stay on old SSID

I created a Wi-Fi policy in Hexnode for Android Enterprise scanner devices and associated it successfully with the target devices. The policy uses a dedicated SSID for the scanners, but the devices still connect to the original Wi-Fi network instead…

Android (859)

3 days ago

ed_evans

Discussion

6 days ago

iPad offline for months: Scan Device and Clear Passcode stuck pending

I have a supervised iPad managed in Hexnode that has been sitting unused for a few months. It is locked, and I cannot get into it. Clear Passcode does not seem to do anything, and Scan Device stays stuck as…

iOS (646) Remote Actions (244)

6 days ago

zariah

Discussion

7 days ago

Search for a device by phone number in Hexnode

Is there a quick way to find an enrolled device in Hexnode using its phone number? I was trying to do a simple device search by number from the device list and wasn’t sure where the filter/search option picks it…

7 days ago

ed_evans

Discussion

1 week ago

iPad policy assigned but not applying on one device

I have two iPads configured the same way in Hexnode. The policy appears under the Policies sub-tab for both devices, and both devices are listed inside the policy as associated targets. However, the settings from the policy are applying only…

iOS (646) Remote Actions (244)

1 week ago

eleanor_a

Discussion

1 week ago

Disable password rotation for Hexnode portal technician accounts

We recently enabled MFA for our Hexnode portal users and want to stop the periodic password reset requirement for technician accounts. Is there a way to disable password rotation for portal logins, or does this need to be submitted as…

Technicians & Roles (63)

1 week ago

grace_t

Discussion

1 week ago

Back up WhatsApp chats and iMessages on iPhone without iCloud

We manage a set of iPhones and want to back up WhatsApp chats and iMessages without using iCloud. Is there any way to do this through Hexnode, or another non-iCloud method that works for managed iPhones? Ideally, we want to…

App Management (767) iOS (646)

1 week ago

ruthg_

Discussion

1 week ago

Hexnode portal inaccessible from office network due to blocked public IP

Our Hexnode portal suddenly became unreachable from our office network, but the issue seemed limited to that network. We suspected our office public IP might have been blocked because access from another network was working. Has anyone seen this happen…

1 week ago

rob_mitch

Discussion

1 week ago

How to delete a technician in Hexnode UEM?

I'm a Super Admin and need to remove a technician from our Hexnode UEM portal. I went to the Technicians and Roles page and can see the technician listed, but I don’t see a clear delete button beside the name.…

Technicians & Roles (63)

1 week ago

v_collins

Discussion

2 weeks ago

Android public IP, remote file editing, and OCPP data in Hexnode

I’m managing Android 7.1 devices in Hexnode and wanted to check a few things. Can Hexnode show the public IP address of a device? Also, I found Network Info under Device Info, but it seems to show only local network…

Android (859)

2 weeks ago

everlycole

Discussion

2 weeks ago

Best practices for enrolling MacBooks in Hexnode MDM

I’m setting up Hexnode on company MacBooks and want to make sure the Mac is fully operational after enrollment. For manual enrollment, users download the profile in Safari and install it from System Settings, but I’m unsure what approvals are…

macOS (685)

2 weeks ago

wyatt_simmons

Discussion

2 weeks ago

macOS open enrollment fails with “new profile does not meet the criteria to replace existing profile”

A Mac user is trying to enroll through open enrollment by downloading the MDM profile from the browser. The installation fails with: “Profile installation failed” and “The new profile does not meet the criteria to replace the existing profile.” What…

macOS (685)

2 weeks ago

harbor4827

Ideation

1 week ago

Dark Mode for admin web portal

I have seen it mentioned a couple of times but not recently. I would love a dark mode for the admin web portal. I don't mind the desktop apps as I do not open them often but I do work…

Customization (18)

1 week ago

mawrigley

Ideation

4 weeks ago

Location data not reporting

I would like to see a policy or a report that lets me know when a device stops updating its location data. So i do not have to go thru the painful process of spot checking each device to verify…

Custom Reports (7)

4 weeks ago

bryang

Ideation

1 year ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a…

1 year ago

livewot

Ideation

2 years ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

2 years ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (122)

2 years ago

kklein

Ideation

2 years ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (58)

2 years ago

andres-corella

Ideation

3 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

3 years ago

james2001

Ideation

3 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

3 years ago

philip-cohen

Ideation

3 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add…

3 years ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (859) iOS (646)

3 years ago

jean-claude-lopez

Ideation

3 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

3 years ago

General

How to add devices to a device group in Hexnode

Android Enterprise Wi-Fi policy applied but devices stay on old SSID

iPad offline for months: Scan Device and Clear Passcode stuck pending

Search for a device by phone number in Hexnode

iPad policy assigned but not applying on one device

Disable password rotation for Hexnode portal technician accounts

Back up WhatsApp chats and iMessages on iPhone without iCloud

Hexnode portal inaccessible from office network due to blocked public IP

How to delete a technician in Hexnode UEM?

Android public IP, remote file editing, and OCPP data in Hexnode

Best practices for enrolling MacBooks in Hexnode MDM

macOS open enrollment fails with “new profile does not meet the criteria to replace existing profile”

Dark Mode for admin web portal

Location data not reporting

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

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