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6 days ago

Where to find Hexnode portal subdomain and API key for an integration

I’m setting up an external integration with Hexnode and the developer team asked for two values: the Hexnode portal subdomain and the API key. I can see the Hexnode console, but I’m not sure which value should be used as…

6 days ago

porter

Discussion

7 days ago

How to add a technician to a Hexnode customer portal

I’m working inside a customer portal that was created from the Hexnode Partner Portal. I need to invite another engineer so they can help manage devices, policies, and apps in this specific customer portal. I found references to adding Technicians,…

7 days ago

juan_garcia

Discussion

1 week ago

Can I use an Outlook email for Android Enterprise binding in Hexnode?

I’m setting up a test Hexnode portal and want to enroll Android devices using Android Enterprise. During the setup, it asks for account/domain-related details. My current Hexnode portal login uses an Outlook email address. Can I use that same email…

Android (732)

1 week ago

benjay

Discussion

1 week ago

Hexnode data backups: frequency, retention, versioning, and immutability

We’re reviewing our compliance requirements and need some clarity on how Hexnode handles customer data backups. Specifically, does Hexnode back up portal data, how often are backups taken, how long are they retained, and are the backups immutable?

1 week ago

juan_garcia

Discussion

1 week ago

Policy shows Direct and Device Group mapping but no trash icon

One of our managed devices is showing the same policy as associated in two ways: Direct and through a device group. On other devices, I usually only see the group association. I was trying to remove this policy from the…

Best Practices (93)

1 week ago

it_christo

Discussion

2 weeks ago

Android Enterprise enrollment fails with “work account creation failed” on Honeywell CT37

I’m seeing frequent “work account creation failed” errors while enrolling Honeywell CT37 devices running Android 14. Enrollment type is Android Enterprise, and the management mode is Device Owner. So far, the only thing that has worked is factory resetting the…

Android (732)

2 weeks ago

benjay

Discussion

2 weeks ago

Windows 11 OOBE rejects Google Workspace account during Hexnode enrollment

I’m trying to enroll a Windows 11 device into Hexnode. During OOBE, I selected the Work or School account option and tried signing in with a Google Workspace account, but Windows throws an error. It looks like Windows is expecting…

Windows (463)

2 weeks ago

amelia-smith

Discussion

2 weeks ago

Hexnode seats not freed after disenrolling inactive devices

We reached our license seat limit and tried to free up seats by disenrolling a few inactive devices. Some of those devices are no longer in use and probably will not come online again. How quickly should the released seats…

Remote Actions (152) Reports (47)

2 weeks ago

v_collins

Discussion

2 weeks ago

Can Hexnode track a dead Android tablet?

One of our Android tablets appears to got powered off, and the only thing showing in Hexnode is the last known location before it went offline. Is there any way to track the tablet after the battery is dead, or…

Android (732) Location (41)

2 weeks ago

gareyy

Discussion

2 weeks ago

Unlocking an offline iPhone in Hexnode when Clear Passcode will not work

I have an iPhone enrolled in Hexnode that has not checked in for several months. The device is locked and we do not know the PIN. It also does not currently have cellular service or Wi-Fi, so remote actions from…

iOS (562) Remote Actions (152)

2 weeks ago

miliie

Discussion

3 weeks ago

Hexnode license count increases after factory reset and re-enrollment

We’re wiping a batch of managed devices and enrolling them again, but the license count seems to increase as if the old enrollments are still being counted. The devices were factory reset directly before re-enrollment, so I’m guessing the old…

Remote Actions (152)

3 weeks ago

ame-lie

Discussion

3 weeks ago

VPN vs proxy for managed iOS and macOS devices in restricted networks

I’m trying to understand the practical difference between pushing a VPN configuration and a proxy configuration to managed devices through Hexnode. We have an internal app that sometimes has trouble connecting to our servers from a restricted network environment. We…

iOS (562) macOS (622)

3 weeks ago

bryang

Ideation

1 year ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a…

1 year ago

livewot

Ideation

2 years ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

2 years ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (93)

2 years ago

kklein

Ideation

2 years ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (57)

2 years ago

andres-corella

Ideation

2 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

2 years ago

james2001

Ideation

2 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

2 years ago

philip-cohen

Ideation

3 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add…

3 years ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (732) iOS (562)

3 years ago

jean-claude-lopez

Ideation

3 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

3 years ago

jean-claude-lopez

Ideation

3 years ago

Add comments on scripts list

Hi ! I've some custom scripts. Some of this scripts (few used) require arguments. And I don't remenber when I run the custom script how argument I've to add. If it will be possible to add comments when I upload…

3 years ago

jeffgelb

Ideation

3 years ago

Feature Request: Search and Multi-Select Action History

Two enhancments to make the Action History easier to use when diagnosing a problem: 1) Make the status drop down a multi-select instead of a single one. I'd like to be able to see pending and in progress actions at…

3 years ago

General

Where to find Hexnode portal subdomain and API key for an integration

How to add a technician to a Hexnode customer portal

Can I use an Outlook email for Android Enterprise binding in Hexnode?

Hexnode data backups: frequency, retention, versioning, and immutability

Policy shows Direct and Device Group mapping but no trash icon

Android Enterprise enrollment fails with “work account creation failed” on Honeywell CT37

Windows 11 OOBE rejects Google Workspace account during Hexnode enrollment

Hexnode seats not freed after disenrolling inactive devices

Can Hexnode track a dead Android tablet?

Unlocking an offline iPhone in Hexnode when Clear Passcode will not work

Hexnode license count increases after factory reset and re-enrollment

VPN vs proxy for managed iOS and macOS devices in restricted networks

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

Add comments on scripts list

Feature Request: Search and Multi-Select Action History

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