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1 week ago

Bulk remove inactive devices and reclaim licenses in Hexnode

We have a large number of inactive devices showing in Hexnode and want to remove or disenroll them so the licenses go back into the available pool. Since these devices are inactive, I’m not sure whether a normal disenroll command…

1 week ago

ethan_

Discussion

2 weeks ago

Will deleting a Hexnode technician remove associated policies or reports?

I need to delete a technician account from our Hexnode portal because we no longer have access to it. Before deleting it, I want to make sure any policies linked to that technician account will stay in place. The delete…

2 weeks ago

penelope

Discussion

2 weeks ago

Technician option missing in customer portal under MSP reseller setup

I’m trying to add two users as admins for one of our managed Hexnode portals, but I don’t see the usual Technician option inside the portal. Google Workspace Sync is enabled, and the portal was recently moved under our reseller/MSP…

2 weeks ago

diane_

Discussion

2 weeks ago

macOS policy still showing as associated after removing user from target group

I removed a macOS user from the user group targeted by a policy and also added the user to an exclusion group. However, the MacBook still showed the policy as applied. I already tried running a Scan Device action, but…

macOS (557)

2 weeks ago

lila_ace

Discussion

2 weeks ago

How to add a second admin or technician in the Hexnode UEM portal?

I’m trying to add a second admin user to our Hexnode portal, but I don’t see an Administrators option or something similar. Where is the correct place to add another admin or technician?

Technicians & Roles (28)

2 weeks ago

amelia

Discussion

2 weeks ago

Android managed Google Play apps not appearing in Hexnode app inventory

I’m trying to add a couple of managed Google Play apps to Hexnode, but they are not showing up in the Local Apps/App Inventory section even after waiting for a few days. Other approved apps are already visible there, so…

App Management (534)

2 weeks ago

ronnie

Discussion

3 weeks ago

Transfer APNs certificate from a former employee’s Apple ID without re-enrolling devices

Our Apple Push Notification service certificate was renewed recently, but we noticed it is tied to a former employee’s personal Apple ID. We want to move it to a shared corporate Apple ID so this does not happen again. Can…

3 weeks ago

marien

Discussion

3 weeks ago

How to get alerts for device enrollment and inactive devices in Hexnode?

Is there a way to notify admins whenever a new device is enrolled in Hexnode? I also want an alert if a device has not checked in for more than 30 days. Ideally, all admins should receive these alerts.

3 weeks ago

roger

Discussion

3 weeks ago

How to remove Hexnode MDM from a managed device

I need to remove Hexnode from a work-managed device. I have the work account details, but I’m not sure whether I’m considered a technician/admin in the Hexnode portal. What is the correct way to remove the device from Hexnode?

3 weeks ago

haniel

Discussion

3 weeks ago

Location history missing for an inactive device

One of our managed devices has been inactive for around 4 months. When I checked the Location History section in Hexnode, there was no location data visible anymore. Is there any way to find the last known location of an…

haniel

Discussion

3 weeks ago

Can Hexnode policy configurations be exported to PDF?

Is there a way to export the details of a Hexnode policy into a PDF or similar document? We need to provide a copy of our policy configuration for a certificate/compliance-related application and would prefer not to manually copy and…

3 weeks ago

astrid

Discussion

4 weeks ago

Enrolled users count is lower than enrolled devices

I noticed a mismatch in Hexnode where there are 240 enrolled devices but only 239 enrolled users. I first checked the unenrolled users list, but there are a lot of users without devices, so it was hard to tell which…

Enrollment (165)

4 weeks ago

bryang

Ideation

1 year ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a…

1 year ago

livewot

Ideation

1 year ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

1 year ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (82)

2 years ago

kklein

Ideation

2 years ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (57)

2 years ago

andres-corella

Ideation

2 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

2 years ago

james2001

Ideation

2 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

2 years ago

philip-cohen

Ideation

3 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add…

3 years ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (630) iOS (473)

3 years ago

jean-claude-lopez

Ideation

3 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

3 years ago

jean-claude-lopez

Ideation

3 years ago

Add comments on scripts list

Hi ! I've some custom scripts. Some of this scripts (few used) require arguments. And I don't remenber when I run the custom script how argument I've to add. If it will be possible to add comments when I upload…

3 years ago

jeffgelb

Ideation

3 years ago

Feature Request: Search and Multi-Select Action History

Two enhancments to make the Action History easier to use when diagnosing a problem: 1) Make the status drop down a multi-select instead of a single one. I'd like to be able to see pending and in progress actions at…

3 years ago

General

Bulk remove inactive devices and reclaim licenses in Hexnode

Will deleting a Hexnode technician remove associated policies or reports?

Technician option missing in customer portal under MSP reseller setup

macOS policy still showing as associated after removing user from target group

How to add a second admin or technician in the Hexnode UEM portal?

Android managed Google Play apps not appearing in Hexnode app inventory

Transfer APNs certificate from a former employee’s Apple ID without re-enrolling devices

How to get alerts for device enrollment and inactive devices in Hexnode?

How to remove Hexnode MDM from a managed device

Location history missing for an inactive device

Can Hexnode policy configurations be exported to PDF?

Enrolled users count is lower than enrolled devices

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

Add comments on scripts list

Feature Request: Search and Multi-Select Action History

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