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6 days ago

Unable to delete a Hexnode user because a device is assigned

I’m trying to delete a user from the Hexnode portal, but selecting Delete from the Actions menu doesn’t remove the user. I noticed there is still a device assigned to that user. Is that why the delete action is not…

6 days ago

it_christo

Discussion

1 week ago

Policy still applied after removing device from device group

I removed a device from a device group that was targeted by a policy, but the policy is still showing under the device’s Policies tab. The device is no longer part of that group, the device group sync time is…

1 week ago

roger

Discussion

1 week ago

macOS password reset: Clear Password missing and Change password greyed out in Hexnode

I’m trying to reset the password on an Apple device from Hexnode, but I’m not seeing the Clear Password action. The device is actually a Mac, not an iPhone or iPad. When I go to the Local accounts section and…

1 week ago

leo_scott

Discussion

1 week ago

SharePoint search shows Error 3 on managed device, is Hexnode blocking it?

A managed device is showing an "Error 3" message when trying to use search in the SharePoint app. I initially thought Hexnode might be blocking something, but I checked the policy associated with the device and could not find any…

App Management (463)

1 week ago

timo-liam

Discussion

1 week ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (22)

1 week ago

luke

Discussion

1 week ago

How to do a quick health check?

Hey people, I just pushed out a round of policy changes to a large group of devices. The updates should go live over the next few hours, but I want to request a quick health check on our portal's backend server. We’ve run…

1 week ago

astrid

Discussion

2 weeks ago

Where can I view all enrolled device details and portal activity logs?

Hey team, is there a dedicated section or tab on Hexnode to get more details about the enrolled devices like serial numbers, IP addresses, etc.

2 weeks ago

vance_j

Discussion

2 weeks ago

Bulk disenroll inactive devices in Hexnode and reclaim licenses

We have a large number of inactive devices showing in Hexnode and want to remove or disenroll them so the licenses can be used for new devices. Is there a recommended way to bulk disenroll inactive devices from the portal?…

2 weeks ago

casper

Discussion

2 weeks ago

Microsoft Entra ID sync stuck in Pending or In Progress in Hexnode

Our Microsoft Entra ID sync status in Hexnode was stuck and didn’t seem to update properly. It first showed as pending/stuck, and after opening the Entra ID connection and saving the configuration again, the status changed to “Sync initiated” and…

2 weeks ago

lucaas

Discussion

2 weeks ago

Bulk mark devices as disenrolled after mass disenrollment without repeated MFA prompts

I used the bulk disenroll action for 10+ devices and only had to complete MFA once for that action. However, after the devices moved to a pending disenrollment state, I needed to mark them as disenrolled to free up the…

2 weeks ago

harold

Discussion

2 weeks ago

How does Hexnode mark devices as Inactive in reports?

Hi, I noticed an "Inactive Devices" count on the Hexnode dashboard/reports section. What decides when a device gets marked as inactive? Is there a fixed number of days after the device stops checking in, or is this something that can…

Reports (24)

2 weeks ago

jimena

Discussion

2 weeks ago

Employee location map not loading in Hexnode

Hi, the employee location map in our Hexnode portal was working earlier, but now the location view is blank/not loading. The device location data seems to be available, but the map itself is not displaying properly. Has anyone seen this…

2 weeks ago

bryang

Ideation

1 year ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a…

1 year ago

livewot

Ideation

1 year ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

1 year ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (76)

2 years ago

kklein

Ideation

2 years ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (56)

2 years ago

andres-corella

Ideation

2 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

2 years ago

james2001

Ideation

2 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

2 years ago

philip-cohen

Ideation

2 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add…

2 years ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (580) iOS (432)

3 years ago

jean-claude-lopez

Ideation

3 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

3 years ago

jean-claude-lopez

Ideation

3 years ago

Add comments on scripts list

Hi ! I've some custom scripts. Some of this scripts (few used) require arguments. And I don't remenber when I run the custom script how argument I've to add. If it will be possible to add comments when I upload…

3 years ago

jeffgelb

Ideation

3 years ago

Feature Request: Search and Multi-Select Action History

Two enhancments to make the Action History easier to use when diagnosing a problem: 1) Make the status drop down a multi-select instead of a single one. I'd like to be able to see pending and in progress actions at…

3 years ago

General

Unable to delete a Hexnode user because a device is assigned

Policy still applied after removing device from device group

macOS password reset: Clear Password missing and Change password greyed out in Hexnode

SharePoint search shows Error 3 on managed device, is Hexnode blocking it?

Can I change a technician email address in Hexnode without changing their role?

How to do a quick health check?

Where can I view all enrolled device details and portal activity logs?

Bulk disenroll inactive devices in Hexnode and reclaim licenses

Microsoft Entra ID sync stuck in Pending or In Progress in Hexnode

Bulk mark devices as disenrolled after mass disenrollment without repeated MFA prompts

How does Hexnode mark devices as Inactive in reports?

Employee location map not loading in Hexnode

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

Add comments on scripts list

Feature Request: Search and Multi-Select Action History

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