ADE Archives - Unified Endpoint Management Community

Discussion

1 month ago

Devices stuck on “Scanning in progress” / policies pending for days

Hi Hexnode team, We’ve been seeing a similar issue to the one discussed here: https://www.hexnode.com/forums/topic/device-scan-stuck-on-scanning-in-progress-and-policy-actions-remain-initiated-after-bulk-push/ The main difference is that we’re enrolling our devices one by one, not doing a large bulk push, so there shouldn’t be a large command…

1 month ago

sybylla

Discussion

1 month ago

Hexnode app not appearing on ADE-enrolled iPad after APNs renewal

I’m setting up an iPad through Apple Business Manager/ADE with Hexnode. The device goes through setup, but it doesn’t seem to check in properly and the Hexnode app is not showing on the iPad. The APNs certificate in the portal…

ABM (93) ADE (80) App Management (743)

1 month ago

rob_mitch

Discussion

1 month ago

Wiped ADE device still asks to complete Hexnode enrollment

I wiped an Apple device that was enrolled through Automated Device Enrollment, but during setup it keeps asking me to complete enrollment in Hexnode. I also saw a warning that the ADE account/server assignment was removed from Hexnode. I do…

it_christo

Discussion

2 months ago

Apple Business sync stuck at initiated in Hexnode

I triggered a manual sync for Apple Business Manager from Hexnode while setting up Automated Device Enrollment and some automations. The sync status stayed on “initiated” for several minutes, so I wasn’t sure if it had failed or if it…

ABM (93) ADE (80) iOS (634) macOS (679)

2 months ago

felixfrost

Discussion

2 months ago

iOS re-enrollment blocked by license limit after wiping device

I wiped an iPhone and tried to enroll it back into Hexnode, but enrollment says we are out of licenses. The device is not actually enrolled anymore because it was wiped, but I can still see the old entry under…

skylar-a

Discussion

2 months ago

macOS check-in failed after Migration Assistant transfer from another enrolled Mac

A newly ADE enrolled Mac stopped updating its Last checked-in time in Hexnode a couple of days after setup. Running Sync from the Hexnode UEM app showed a green “Synced Successfully” banner, but the portal did not update. Scan Device…

_ashur

Discussion

2 months ago

iPad missing from Devices but still listed in Apple Business Enrollment after deleting user

I deleted a managed user that had an iPad attached to it. After that, the iPad disappeared from the managed Devices list, but it still shows under the Apple Business Enrollment section. I checked the User unassigned filter under Manage,…

ren_ben

Discussion

3 months ago

iOS ADE migration: MDM profile still removable after email enrollment

We’re moving company-owned iPhones from another MDM to Hexnode using Apple Business. The devices are assigned to the Hexnode MDM server, then unenrolled from the old MDM, and enrolled into Hexnode using an email invitation with directory authentication. The issue…

ABM (93) ADE (80) Enrollment (195) iOS (634)

3 months ago

haanaa

Discussion

3 months ago

iOS devices in Apple Business not enrolling in Hexnode

We’re setting up Hexnode for a small iPhone fleet and have Apple Business ready. I’m a bit stuck on the correct order of steps. Do the iPhones need to be added to Apple Business first before enrolling them into Hexnode?…

ABM (93) ADE (80)

3 months ago

sophia_miller

Discussion

3 months ago

Apple ADE/DEP sync failing with “account expired” in Hexnode

Automated Device Enrollment has stopped syncing in Hexnode and shows an “account expired” message. The Hexnode subscription and licenses are active, so this doesn’t look like a billing issue. Has anyone seen this with Apple Business Manager or DEP tokens…

ABM (93) ADE (80)

3 months ago

livewot

Ideation

2 years ago

DEP information and setting from the device

It would be very helpful if I could see the device DEP configuration option when I am looking at a device. It would be very helpful if I could set the device DEP configuration option when I'm looking at a…

ADE (80)

2 years ago

ADE

Devices stuck on “Scanning in progress” / policies pending for days

Hexnode app not appearing on ADE-enrolled iPad after APNs renewal

Wiped ADE device still asks to complete Hexnode enrollment

Apple Business sync stuck at initiated in Hexnode

iOS re-enrollment blocked by license limit after wiping device

macOS check-in failed after Migration Assistant transfer from another enrolled Mac

iPad missing from Devices but still listed in Apple Business Enrollment after deleting user

iOS ADE migration: MDM profile still removable after email enrollment

iOS devices in Apple Business not enrolling in Hexnode

Apple ADE/DEP sync failing with “account expired” in Hexnode

DEP information and setting from the device

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