Remote Actions

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gareyy

Discussion

3 days ago

macOS bulk wipe from device group not showing in device history

I bulk wiped a group of macOS devices from a device group. The action shows on the main dashboard/activity area, but when I open each device, I don’t see the wipe listed in the device action history or activity feed.…

3 days ago

maevee

Discussion

2 months ago

Wipe a locked offline iOS device without the passcode

We have an iPhone assigned to a former employee. The device is locked, we do not have the passcode, and it has not checked in with Hexnode for about 3 months. Since it is offline, the wipe command from the…

iOS (537) Remote Actions (139)

2 months ago

ezekiel

Discussion

2 months ago

Disenroll action stuck in progress for offline devices

I started disenrollment for two smartphones, but the action has been stuck in progress since yesterday. Both devices are no longer actively checking in; one of them last checked in several weeks ago. Is there a way to remove these…

2 months ago

arthur

Discussion

2 months ago

Device stuck in Disenrollment Pending after disenroll - will the license be released?

I have a device that we are no longer going to use, and I want to unenroll it so we can enroll another device in its place. I already went to Manage, selected the device, and used Actions > Disenroll…

2 months ago

luke

Discussion

3 months ago

How can I configure the macOS auto-reboot delay for updates, and what is the default behaviour if deferral settings are "Not Configured"?

Hi Team, We are currently using the "OS Update" action to push patches to our fleet. However, the default 1-minute auto-reboot delay is causing some frustration among our users as it doesn't give them enough time to save their work. We would like to…

3 months ago

laura123

Discussion

3 months ago

How to identify which technician performed an action?

Hi everyone, I need to find out which technician performed a remote wipe action on a device, but I’m unable to locate this information in the Action History. Could someone guide me on where to check this?

Technicians & Roles (35)

3 months ago

josiah

Discussion

3 months ago

Hexnode Remote Assist crash loop on macOS when starting session from Firefox

Hi everyone. I’m currently testing the Hexnode Remote Assist feature for unattended access on a Mac running macOS Sequoia 15.7.7. The Mac is properly added to the policy, and I initiated a session from the Hexnode portal with the “Initiate…

ace_98

Discussion

4 months ago

Does Lock device offer more than a simple screen lock?

I was checking out the Lock device action in Hexnode. From what I see, it just locks the phone, and the user can unlock it with the same passcode they already set. I was wondering if there’s a more secure option available for situations where that isn’t enough.

Best Practices (92)

4 months ago

casper

Discussion

4 months ago

Missing unlock PIN for an old Lock Device action in Action History

Hi everyone. We locked a managed device using the remote Lock Device action quite a few months ago, and now we finally need to unlock it. The problem is that the original Lock Device action is missing from the Action…

macOS (610) Remote Actions (139)

4 months ago

noah-blake

Discussion

4 months ago

What does the “Update eSIM” remote action do?

Hey all, I was going through the remote actions list and noticed something called Update eSIM. Haven’t really used it before. What does it actually do?

iOS (537) Remote Actions (139)

4 months ago

elliot

Discussion

4 months ago

Notification warning while re-associating policy

Trying to enable eSIM in an existing policy, but I’m getting this warning: "Re-associating the policy will immediately remove all the disabled features configured in the policy from the devices. The features will otherwise be automatically removed in the next…

Remote Actions (139)

4 months ago

mees

Discussion

5 months ago

old devices stuck as enrolled after disenrollment in hexnode

I’m cleaning up old devices in hexnode that no longer exist. i tried to disenroll them first, but when i attempt to delete them, hexnode still shows them as enrolled and won’t remove them. some of these devices are offline…

Remote Actions (139) Reports (45)

5 months ago

shalom_carmel

Ideation

2 years ago

Execute scripts on devices in reports

It would be excellent to be able to execute remote scripts on devices from reports.

Automation (81) Scripts (114)

2 years ago

bas-leunissen

Ideation

7 years ago

Delete Pending actions.

Hi! So i had the following problem. I created around 20 different policies. I used 80 tablets quite a lot, so these tablets would get the new policy updates as they should. however, now i have another 50 tablets.…

7 years ago

Remote Actions

macOS bulk wipe from device group not showing in device history

Wipe a locked offline iOS device without the passcode

Disenroll action stuck in progress for offline devices

Device stuck in Disenrollment Pending after disenroll - will the license be released?

How can I configure the macOS auto-reboot delay for updates, and what is the default behaviour if deferral settings are "Not Configured"?

How to identify which technician performed an action?

Hexnode Remote Assist crash loop on macOS when starting session from Firefox

Does Lock device offer more than a simple screen lock?

Missing unlock PIN for an old Lock Device action in Action History

What does the “Update eSIM” remote action do?

Notification warning while re-associating policy

old devices stuck as enrolled after disenrollment in hexnode

Execute scripts on devices in reports

Delete Pending actions.

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