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carter

Discussion

1 day ago

iPad disabled and shows Connect to iTunes: can Hexnode clear the passcode remotely?

I have a supervised iPad managed in Hexnode with a policy applied. I wanted to reset the passcode from the portal and remembered there was an action for it. I found the Clear Password option, but the device now says…

1 day ago

cameron

Discussion

1 day ago

iPhone stuck on “Scanning in progress” after Hexnode enrollment due to expired APNs certificate

I recently enrolled an iPhone in Hexnode, but it stayed stuck on “Scanning in progress.” The MDM profile installed on the phone, but the device didn’t seem to complete the scan or check in properly. After checking the setup, I…

1 day ago

luke

Discussion

1 day ago

iPad Remote Session grayed out or view-only in Hexnode

I’m trying to start a remote session with an iPad from Hexnode, but the Start Session button was grayed out at first. Remote sessions are enabled in the portal, and the Hexnode UEM app on the iPad has the required…

1 day ago

cameron

Ideation

2 days ago

Windows custom script shows Success but file is not created

I’m testing custom scripts on a Windows device and I’m confused by the status shown in Hexnode. A program installation policy showed Success, but the program did not install. I also tried a file creation policy to create a text…

2 days ago

skyler

Discussion

2 days ago

iOS enrollment stuck on “Scanning in progress” because APNs certificate expired

I’m enrolling iOS devices into Hexnode. The MDM profile installs successfully, but the device page keeps showing “Scanning in progress” and does not move forward. I already tried restarting the devices and switching networks. This happened on more than one…

2 days ago

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lila_ace

Discussion

2 days ago

Where to start with Apple Business Manager and Apple Configurator in Hexnode?

I’m setting up Apple Business Manager and Apple Configurator for the first time and I’m a bit lost with the order of things. I’ve read about ABM, ADE/DEP, Apple Configurator enrollment, and adding macOS devices to ABM, but I’m not…

iOS (579) macOS (636)

2 days ago

bram

Discussion

2 days ago

iOS devices keep asking to sign in to iTunes when FaceTime is in Required Apps

Managed iOS devices are repeatedly getting a “Sign in to iTunes” / Apple ID prompt. The prompt seems to appear when Hexnode tries to install FaceTime and shows a “FaceTime cannot install” type message. FaceTime is currently included in the…

2 days ago

amelia

Discussion

2 days ago

Report devices missing a specific app in Hexnode

I’m trying to create a Hexnode report that shows devices where a specific application is not installed. I can generate a list of devices that have the app installed, but I don’t see a custom report filter for the opposite…

2 days ago

ed_evans

Discussion

3 days ago

Allow unknown app installation on Android Enterprise Device Owner devices

I’m managing Android Enterprise devices in Device Owner mode and need to allow users to install APKs or apps from unknown sources. I couldn’t find where to enable this permission in Hexnode. Is there a policy setting for this?

Android (751) App Management (655)

3 days ago

ruthg_

Discussion

3 days ago

Clear Media greyed out for supervised iPads on Ultimate plan

I’m trying to set up a weekly automation to clear media from the Photos/local storage on our enrolled iPads. The iPads are supervised and enrolled through Apple Business Manager, and the Hexnode UEM app is installed on them. However, I…

Welcome to Hexnode Connect!

iPad disabled and shows Connect to iTunes: can Hexnode clear the passcode remotely?

iPhone stuck on “Scanning in progress” after Hexnode enrollment due to expired APNs certificate

iPad Remote Session grayed out or view-only in Hexnode

Windows custom script shows Success but file is not created

iOS enrollment stuck on “Scanning in progress” because APNs certificate expired

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

Where to start with Apple Business Manager and Apple Configurator in Hexnode?

iOS devices keep asking to sign in to iTunes when FaceTime is in Required Apps

Report devices missing a specific app in Hexnode

Allow unknown app installation on Android Enterprise Device Owner devices

Clear Media greyed out for supervised iPads on Ultimate plan

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Welcome to Hexnode Connect!

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

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