Best Practices Archives - Unified Endpoint Management Community

Discussion

4 weeks ago

iPhone enrollment fails when Hexnode license limit is reached

An iPhone enrollment is failing with the message: “The configuration for your iPhone could not be downloaded from <organization>.” The portal shows that all available device licenses are already in use. After disenrolling one old device, the enrolled device count…

im_dany

Discussion

4 weeks ago

Android device still managed after Hexnode disenrollment is pending

An Android device was disenrolled from the Hexnode portal, but the device itself still appears to be under MDM management. The Disenroll Device action stayed in Pending for days, and the device was marked as disenrollment initiated in the console.…

sloane

Discussion

4 weeks ago

How to unsupervise a supervised iPhone or iPad after Hexnode disenrollment

We have a few supervised Apple devices managed through Hexnode. If I disenroll an iPhone or iPad from Hexnode, will the Hexnode app and management profile be removed automatically, or do I need to remove them manually on each device?…

hugo_l

Discussion

1 month ago

macOS LAPS tab empty after ADE enrollment

I’m testing Basic LAPS on an ADE-enrolled Mac. The local admin account gets created and the LAPS action shows Success in Action History, but the device page still shows nothing under Local Accounts > LAPS, so I can’t retrieve the…

joseph_jay

Discussion

1 month ago

Android date and time restriction not shown in Hexnode policy

I’m trying to update an Android policy so users can’t manually change the date and time on their devices. I checked the usual Android restriction settings but couldn’t find anything related to date/time changes. Where is this option configured in…

Best Practices (109)

1 month ago

elena

Discussion

1 month ago

Can Hexnode access personal photos on an iOS device after permissions are allowed?

During iOS enrollment, the Hexnode app asks for permissions like Photos, Camera, and Microphone. If a phone is lost and its location is not updating, can an admin retrieve photos from the device because those permissions were allowed? Trying to…

Best Practices (109)

1 month ago

douglas

Discussion

1 month ago

iOS time zone policy not updating on one supervised iPad

Can Hexnode set the time zone on supervised iPads through policy? We have Force Automatic Date and Time enabled under the iOS restrictions policy, and it works on most of our iPads. However, one supervised iPad is still showing the…

Best Practices (109) Location (47)

1 month ago

yuudai

Discussion

1 month ago

Factory reset and remove a device from the Hexnode console

I have a device that is no longer going to be used and I want to factory reset it from Hexnode and remove it from the console. Should I just use Wipe Device, or do I also need to disenroll…

verbnigge

Discussion

1 month ago

Managed Apple ID sign out grayed out on iPad

On an iPad using a Managed Apple ID, the Sign Out button is grayed out and shows the message: “Sign out is not available due to restrictions.” Restarting the iPad didn’t change anything either. What else could be blocking sign-out?

mila_diaz

Discussion

1 month ago

Apply different policies to Android tablets under the same Microsoft Entra domain

I’m managing Android tablets enrolled in Hexnode with Microsoft Entra. Right now, I have a Dynamic Device Group based on the Entra domain, and a policy is associated with that group. I need to enroll a second set of tablets under…

shai

Ideation

2 years ago

Disk encryption option for Linux (debian/ubuntu)

Our developers mainly use MacOS. However, there are a few that would like to run linux. We have certain policies in our organization that describe the requirements that need to be met inorder to use in this case operating systems.…

livewot

Ideation

2 years ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

2 years ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups.…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (109)

2 years ago

thomasburris

Ideation

2 years ago

Windows Firewall policies

As an admin user, I'd like the ability to control Windows firewall settings by policy instead of through scripts so that we can automate and standardize our firewall settings.

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

Best Practices

iPhone enrollment fails when Hexnode license limit is reached

Android device still managed after Hexnode disenrollment is pending

How to unsupervise a supervised iPhone or iPad after Hexnode disenrollment

macOS LAPS tab empty after ADE enrollment

Android date and time restriction not shown in Hexnode policy

Can Hexnode access personal photos on an iOS device after permissions are allowed?

iOS time zone policy not updating on one supervised iPad

Factory reset and remove a device from the Hexnode console

Managed Apple ID sign out grayed out on iPad

Apply different policies to Android tablets under the same Microsoft Entra domain

Disk encryption option for Linux (debian/ubuntu)

Remember my selection

Adding a device to multple groups

Reinitiation button for Failed actions

Windows Firewall policies

Platform SSO for macOS on Hexnode MDM with Google Workspace

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