What's new 
Trying to install the Hikvision app on managed iPads through Hexnode. The app licenses were purchased in Apple Business and the device is already assigned to the iPad policy that should deploy the app. However, the installation keeps failing, and one device showed error T4096. The app also does not appear to be available as a VPP app for silent installation in Hexnode. Is there an extra step needed after buying the licenses in Apple Business?
23 Views
Replies (1)
Marked SolutionPending Review
Hexnode Expert
22 minutes ago
Nov 09, 2026
Marked SolutionPending Review
If the licenses were recently purchased in Apple Business, Hexnode must sync with the Apple VPP account before the new licenses become available for deployment.
Try the following first:
- Go to Hexnode UEM > Admin > Apple Business/School Manager > Apple VPP.
- Select the VPP account associated with the purchased licenses.
- Initiate a manual sync.
- After the sync completes, go to the Apps tab.
- Search for the Hikvision app and check whether the VPP tag appears next to the app.
If the VPP tag appears, deploy that VPP version of the app to the iPad policy. This allows the app to install silently using the Apple Business license assignment.
If the sync fails or the app still does not show as VPP, check whether the VPP token has expired. An expired VPP token prevents Hexnode from syncing license information from Apple Business Manager and can cause VPP app installations to fail.
Regards,
Mary Romero
Save