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An APNs certificate showing an Apple ID that no longer works can happen for a few common reasons:
To move the APNs certificate to a different Apple ID without re-enrolling existing devices, the certificate should be transferred by Apple. Do not create a brand-new APNs certificate as a replacement, because that can break the MDM trust relationship and require device re-enrollment.
For the transfer, contact Apple Support and provide the certificate details available in Hexnode under Admin > APNs. Apple typically asks for details such as:
Once Apple transfers the same APNs certificate to the new Apple ID, it can be renewed under that Apple ID. Existing enrolled devices remain associated with the same certificate identity and should continue to be managed without physical changes or re-enrollment.
Regards,
Mary Romero
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