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Renew APNs certificate without interrupting iPad kiosk mode

Renew APNs certificate without interrupting iPad kiosk modeSolved

Participant

2 days ago

I received a warning that our Apple Push Notification service certificate is expiring soon. We have several iPads already enrolled in Hexnode and locked down in kiosk mode at remote locations.

What happens to those devices if the APNs certificate expires? Also, if I use the Renew Certificate option under Admin > APNs, will the existing iPads keep working without needing re-enrollment?

One more thing is confusing me: the Apple ID shown in Hexnode for APNs is different from the Apple account we usually use for Apple Business Manager and device management. I want to make sure I do not accidentally break management for the enrolled iPads.

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isabel_lora

Hexnode Expert

2 days ago

Marked SolutionPending Review

Hi @pepijn , Welcome to Hexnode community.

If the APNs certificate expires, Hexnode UEM will no longer be able to communicate with managed Apple devices through Apple Push Notification service. This means remote actions, device scans, app deployments, profile updates, policy changes, wipes, and similar commands will not reach the devices.

However, the devices themselves will continue functioning, and configurations or restrictions that were already applied will remain in place. For example, iPads already locked in kiosk mode should stay in kiosk mode.

If you renew the existing APNs certificate before expiry using the same Apple Account that was originally used to create it, enrolled devices are not affected and do not need to be re-enrolled. The important point is to renew the existing certificate, not create a new APNs certificate.

Regards,
Isabel Lora
Hexnode UEM

Marked SolutionPending Review

pepijn

Participant

2 days ago

Marked SolutionPending Review

That helps, but I’m still unsure about the Apple ID part. In Hexnode, the APNs page shows one Apple ID. In Apple Business Manager, I usually sign in with another account and can see the devices there.

Does the Apple Business Manager account need to match the APNs Apple ID?

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Renew APNs certificate without interrupting iPad kiosk modeSolved

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