We added a batch of Apple TV devices through Apple Business Manager and they show up in Hexnode under Automated Device Enrollment. But when an Apple TV starts setup, it fails with:
“The configuration for your Apple TV could not be downloaded. Invalid Profile.”
The ABM sync status shows Success, tvOS is allowed in Enrollment Restrictions, and the ADE profile status for the device shows Assigned. What else can cause this error during Apple TV enrollment?
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Hi @_ashur ,
This error can appear if the Apple TV is unable to receive a valid enrollment profile during Automated Device Enrollment. Since the Apple Business sync and ADE profile assignment already look correct, check the following items in Hexnode UEM:
If the portal has no available device licenses, the Apple TV may fail to download the enrollment configuration and show the “Invalid Profile” message during setup. Adding the required licenses under Admin > License should allow enrollment to continue.
Regards,
Isabel Lora
Hexnode UEM
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