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23 hours ago

How to Identify the Technician Who Created an Account in Enterprise Plan?

I’m currently doing some spring cleaning in our instance and noticed a handful of new "Technician" accounts that I don’t recognize. Does anyone know how to identify which technician originally created an account? Oh yeah, I am using the Enterprise plan, so let me know if there's a way to do it in that specifically!

23 hours ago

bram

Discussion

1 day ago

Can I broadcast messages automatically to notify device users about scheduled downtime?

Hey, how y’all doing! I’ve got this issue I’m trying to figure out, whenever downtime is scheduled, I really want the users on these devices to be notified directly. The problem is that a lot of them miss emails or don’t check other communication channels, and I can’t keep sending messages manually every single time. Is there a way I could automatically push…

1 day ago

aurora

Discussion

2 days ago

How do I enroll my Android device into Hexnode using QR code enrollment?

I am working on a new project and I’ve only ever set up my phone manually before, so this whole “enrollment” process is new to me. They mentioned something about using a QR code to get my Android device enrolled. Could you guide me on this?

2 days ago

douglas

Discussion

3 days ago

Can’t enroll new devices due to device limit

I need to enroll a new MacBook for an employee, but my device limit (82) has already been reached. How can I proceed? Also, Is this limit per user or for the entire portal?

Enrollment (113)

3 days ago

bram

Discussion

3 days ago

Can I automatically remove blocklisted apps from my devices?

Is there an automated way to remove blocklisted apps from multiple devices without having to manually select each one or trigger uninstalls one by one? I'm looking for something that just handles it the moment a device is enrolled or detects a restricted app.

3 days ago

douglas

Discussion

5 days ago

What is regex?

Regex? I keep hearing this. What is it actually, and what do people use it for?

5 days ago

laura123

Discussion

7 days ago

Google Play Store "/work" site is shutting down?

Hi everyone, I just saw a banner on play.google.com/work/apps saying the site is shutting down on April 15th. I use the /work URL trick all the time. Whenever I want to quickly check if an app supports business features (like managed settings), I just change /store to /work in the Google Play web link. Does anyone…

7 days ago

haniel

Discussion

7 days ago

Policies keep getting applied and reverted on devices – what could cause this?

Hi, I’m facing an issue where a few devices seem to switch between configurations. For example, a restriction gets applied and then reverted after some time. It looks like two policies are conflicting and the device keeps toggling between them. Has anyone seen this kind of “policy flipping” behavior?

7 days ago

noor_k

Discussion

1 week ago

Policy conflicts-how do I resolve them?

Hi everyone, We have multiple policies assigned across device groups and user groups in our setup. In some cases, I noticed that the same setting is configured differently across policies—for example, camera access is allowed in one policy but blocked in another. I wanted to understand how Hexnode handles this. Which policy actually takes effect on the device…

1 week ago

richard_hank

Discussion

1 week ago

Activation Lock issue after wipe, need a workaround.

Hey folks, We’re dealing with an issue right now. A device was wiped without removing Activation Lock, and now, during setup, it’s asking for the activation credentials. Anyone dealt with this before? What’s the easiest way to get past it?

Remote Actions (44)

1 week ago

bram

Discussion

1 week ago

Do we have an option to Automate Wipe device?

Last month, one of our delivery guys lost his phone while rushing between sites. Instantly I wanted to wipe it, because the time taken to do it manually could cost us or even affect client trust. We were stuck waiting for IT to step in, and those minutes felt like hours. So now I’m wondering..do we have an option to…

1 week ago

aurora

Discussion

1 week ago

Can I set up alerts for when a device becomes active or comes online?

Hey, I was looking for a way to get a notification the second a device comes online or shows as 'Active' in the portal so I can assign final tasks

1 week ago

bryang

Ideation

10 months ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a ton of 2FA emails.

10 months ago

livewot

Ideation

1 year ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

1 year ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that when looking at a devices groups, to the left the of the search, if I…

maxanschuetz

Ideation

1 year ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (54)

1 year ago

kklein

Ideation

1 year ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (50)

1 year ago

andres-corella

Ideation

2 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

2 years ago

james2001

Ideation

2 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

2 years ago

philip-cohen

Ideation

2 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add tags to, making reference to the Help Center documents easier. If that is too much,…

2 years ago

cforster

Ideation

2 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are ok for them to use more, we cant just reset their device stats to unblock…

Android (488) iOS (366)

2 years ago

jean-claude-lopez

Ideation

2 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

2 years ago

jean-claude-lopez

Ideation

3 years ago

Add comments on scripts list

Hi ! I've some custom scripts. Some of this scripts (few used) require arguments. And I don't remenber when I run the custom script how argument I've to add. If it will be possible to add comments when I upload a script, it will be possible to show this comment when I run a script…

3 years ago

jeffgelb

Ideation

3 years ago

Feature Request: Search and Multi-Select Action History

Two enhancments to make the Action History easier to use when diagnosing a problem: 1) Make the status drop down a multi-select instead of a single one. I'd like to be able to see pending and in progress actions at the same time, for example. 2) Add a free form search to the filter. I'd…

3 years ago

General

How to Identify the Technician Who Created an Account in Enterprise Plan?

Can I broadcast messages automatically to notify device users about scheduled downtime?

How do I enroll my Android device into Hexnode using QR code enrollment?

Can’t enroll new devices due to device limit

Can I automatically remove blocklisted apps from my devices?

What is regex?

Google Play Store "/work" site is shutting down?

Policies keep getting applied and reverted on devices – what could cause this?

Policy conflicts-how do I resolve them?

Activation Lock issue after wipe, need a workaround.

Do we have an option to Automate Wipe device?

Can I set up alerts for when a device becomes active or comes online?

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

Add comments on scripts list

Feature Request: Search and Multi-Select Action History

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