macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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desmond

Discussion

5 days ago

Managed Macs not appearing in AirDrop discovery

Hi all, I’m hitting a wall with our managed macOS fleet. We use Hexnode to manage about 50 MacBook Pros. I’ve confirmed that AirDrop is enabled in the Advanced Restrictions section of our policy, but for some reason, these Macs cannot receive files. My users can send files from their managed Macs to unmanaged devices perfectly fine, but the managed Macs never show up as an available…

5 days ago

raelynn

Discussion

7 days ago

Unable to Edit or Remove ADE-Created Local Admin Account on macOS Devices

We are enrolling macOS laptops using Apple Automated Device Enrollment for our enterprise rollout. As part of the ADE profile, we have configured a local admin account for first-time setup. Now we have a few operational concerns. For already enrolled laptops, we want to manage or remove existing local accounts and also change the admin…

ADE (43) macOS (424)

7 days ago

sybylla

Discussion

3 weeks ago

Can trackpad settings be locked on macOS using UEM?

Hey everyone! I’m looking to block users from changing trackpad settings on our macOS devices. Is there any way to do this?

App Management (325) macOS (424)

3 weeks ago

q94mozal

Discussion

4 weeks ago

Mac device suddenly showing as non-compliant, profiles missing

I have a Mac that’s currently enrolled in Hexnode, but it recently changed to non-compliant in our environment after an OS update. On the device itself: It still appears enrolled The Sync action doesn’t seem to change anything All of the configuration profiles that used to be there are now missing I’m not an admin…

Configurations (32)

4 weeks ago

pauel

Discussion

1 month ago

Reached device enrollment limit, need help enrolling more devices

Guys We’ve reached our device enrollment limit in Hexnode, and now we’re blocked from enrolling additional devices. What’s the best way to proceed here? Are there options to manage existing enrollments, so we can add new devices?

Enrollment (85) macOS (424)

1 month ago

zariah

Discussion

1 month ago

Change user name

Hello everyone, I have few macOS devices enrolled in Hexnode, but it currently displays the default username. I’d like to update it to the real username. I can’t find any option to change the name.

macOS (424)

1 month ago

stevenhere

Discussion

1 month ago

Releasing a device from ABM doesn’t always mean the same thing

Releasing a device from Apple Business Manager sounds simple, but the outcome isn’t. We noticed two very different behaviors depending on how the device was originally enrolled. Trying to understand where the line actually is.

ABM (41) ADE (43)

1 month ago

skylar-a

Discussion

1 month ago

macOS Updates not being deployed

Hey people, I’m trying to force install updates on some Macs. I’d used a policy for this with the update settings set to Download and Install and manually triggered the updates. But the devices remained on the current version, which is weird as in the Action history as I see the action status as Initiated. Anyone got any thoughts on how to fix this issue?

macOS (424) OS Updates (73)

1 month ago

jayceon

Discussion

1 month ago

Unable to apply Hexnode Access policy

Hi guys, I’m trying to apply the Hexnode Access policy on a few Macs in our organization, but it keeps failing. I feel like I’m missing something obvious here. Any ideas what might be causing it?

macOS (424)

1 month ago

sophia_miller

Discussion

1 month ago

How to set up macOS auto-lock after inactivity using Hexnode ?

Hey everyone, I’m fairly new to Hexnode and we were recently migrated to Hexnode UEM. I’ve started getting used to it, but the UI and navigation feel quite different from the previous MDM we were using. I was wondering where I can find the macOS screen lock after inactivity setting in Hexnode policies. Thanks in advance!

macOS (424)

1 month ago

akemi

Discussion

1 month ago

SentinelOne install keeps failing with 1603 and now my device is non-compliant

Hey folks, Running into something odd. One of our macOS devices is now flagged non-compliant because SentinelOne refuses to install. Deployment keeps failing with error 1603, and after adding the SITE_TOKEN (twice… just in case), it still fails. Hexnode just says “missing required app,” SentinelOne says “1603,” and I’m somewhere in the middle staring at…

mo-chou

Discussion

1 month ago

Mac enrolled via ABM won’t complete FileVault encryption

We’re stuck with a Mac that refuses to complete FileVault encryption. The device was enrolled through ABM, and encryption worked earlier, but now it just won’t finish. We’ve tried renewing profiles and reinstalling them from the terminal, but nothing seems to change. Also, wiping the device is not an option for us. Has anyone dealt…

ABM (41) macOS (424)

1 month ago

aglaza

Ideation

4 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would allow you to update the software. I spoke with support today and their recommendation was…

App Management (325)

4 months ago

mattrizzo

Ideation

1 year ago

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

1 year ago

james-hoang-nguyen

Ideation

1 year ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform SSO on MacOS for Intune & EntraID. I was wondering if Hexnode is having a…

thomasburris

Ideation

1 year ago

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS with FileVault enabled, it's three times: drive decryption login, local user login, Google/M365 login. This…

Hexnode Access (14)

1 year ago

andres-corella

Ideation

2 years ago

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another device until we remove them as owner of their current device.

mayuresh-todankar

Ideation

2 years ago

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (85)

2 years ago

sparrow

Ideation

3 years ago

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (424)

3 years ago

jeremy-ah-kim

Ideation

4 years ago

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

4 years ago

daniel-2

Ideation

5 years ago

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

5 years ago

tim-gratz

Ideation

5 years ago

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the Managed Software Update application for Munki. Also the "installed" banner is not really appealing.

5 years ago

ecardcjdelacruz

Ideation

6 years ago

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further lock down and customize the look and feel to the end user?

6 years ago

janmari

Ideation

8 years ago

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

8 years ago

macOS

Managed Macs not appearing in AirDrop discovery

Unable to Edit or Remove ADE-Created Local Admin Account on macOS Devices

Can trackpad settings be locked on macOS using UEM?

Mac device suddenly showing as non-compliant, profiles missing

Reached device enrollment limit, need help enrolling more devices

Change user name

Releasing a device from ABM doesn’t always mean the same thing

macOS Updates not being deployed

Unable to apply Hexnode Access policy

How to set up macOS auto-lock after inactivity using Hexnode ?

SentinelOne install keeps failing with 1603 and now my device is non-compliant

Mac enrolled via ABM won’t complete FileVault encryption

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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