Remote Actions

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Remote Actions

luke

Discussion

1 week ago

How can I configure the macOS auto-reboot delay for updates, and what is the default behaviour if deferral settings are "Not Configured"?

Hi Team, We are currently using the "OS Update" action to push patches to our fleet. However, the default 1-minute auto-reboot delay is causing some frustration among our users as it doesn't give them enough time to save their work. We would like to…

1 week ago

laura123

Discussion

4 weeks ago

How to identify which technician performed an action?

Hi everyone, I need to find out which technician performed a remote wipe action on a device, but I’m unable to locate this information in the Action History. Could someone guide me on where to check this?

Technicians & Roles (18)

4 weeks ago

ace_98

Discussion

1 month ago

Does Lock device offer more than a simple screen lock?

I was checking out the Lock device action in Hexnode. From what I see, it just locks the phone, and the user can unlock it with the same passcode they already set. I was wondering if there’s a more secure option available for situations where that isn’t enough.

Best Practices (67)

1 month ago

noah-blake

Discussion

2 months ago

What does the “Update eSIM” remote action do?

Hey all, I was going through the remote actions list and noticed something called Update eSIM. Haven’t really used it before. What does it actually do?

iOS (396) Remote Actions (55)

2 months ago

elliot

Discussion

2 months ago

Notification warning while re-associating policy

Trying to enable eSIM in an existing policy, but I’m getting this warning: "Re-associating the policy will immediately remove all the disabled features configured in the policy from the devices. The features will otherwise be automatically removed in the next…

Remote Actions (55)

2 months ago

skylar-a

Discussion

2 months ago

“Install Application” missing under Actions

Hey everyone, I was trying to push an app to a device and went to the Actions dropdown in the Hexnode portal, but I couldn’t find the “Install Application” option anywhere. Spent a good few minutes thinking it wasn’t available for that device or maybe something wasn’t configured right. Turns out… the list…

Remote Actions (55)

2 months ago

maatthew

Discussion

3 months ago

Who’s starting remote sessions? How do you guys track it?

Quick question for admins managing remote support. When technicians start remote sessions on user devices, how are you keeping track of those actions? We want to make sure there’s a clear record of who accessed a device and when. Is there a…

Remote Access (44)

3 months ago

casper

Discussion

3 months ago

Enable/disable lost mode automatically

We have a few company devices, both iOS and Android, that are supposed to stay within our office/warehouse area. What I’m trying to figure out is if there’s a way to automatically enable lost mode when a device leaves a…

benjay

Discussion

3 months ago

Limiting remote access to support team only – any tips?

Our IT team has grown a bit recently, so we’re reviewing technician permissions. Right now, a few people have access to the Manage tab, which means they can start Remote View or Remote Control sessions. It hasn’t caused issues so far, but we’re wondering if it’s better to limit that just…

stevenhere

Discussion

3 months ago

Unusually high data consumption by Hexnode – Is it the Location Scan?

Hi everyone, We ran into an issue with a specific batch of deployed devices, and I’m hoping someone here can help. We operate on a very tight network bandwidth, and lately, we've noticed a massive spike in data usage on…

Network (54) Remote Actions (55)

3 months ago

richard_hank

Discussion

3 months ago

How do I automate the Update OS Action?

We manage a fleet of corporate laptops and mobile devices across different regions. One challenge we keep facing is ensuring that devices stay on supported OS versions without relying on users to manually install updates. Is there a way to…

Automation (64) Remote Actions (55)

3 months ago

jimena

Discussion

3 months ago

Looking to delete files with a timer, help?

Hey everyone, We manage a large fleet of Android and Mac devices for our enterprise field agents. Every month, we push out new promotional videos and updated PDF product catalogs to these devices so the team has the latest material.…

Automation (64) Remote Actions (55)

3 months ago

shalom_carmel

Ideation

2 years ago

Execute scripts on devices in reports

It would be excellent to be able to execute remote scripts on devices from reports.

Automation (64) Scripts (99)

2 years ago

bas-leunissen

Ideation

7 years ago

Delete Pending actions.

Hi! So i had the following problem. I created around 20 different policies. I used 80 tablets quite a lot, so these tablets would get the new policy updates as they should. however, now i have another 50 tablets.…

7 years ago

Remote Actions

How can I configure the macOS auto-reboot delay for updates, and what is the default behaviour if deferral settings are "Not Configured"?

How to identify which technician performed an action?

Does Lock device offer more than a simple screen lock?

What does the “Update eSIM” remote action do?

Notification warning while re-associating policy

“Install Application” missing under Actions

Who’s starting remote sessions? How do you guys track it?

Enable/disable lost mode automatically

Limiting remote access to support team only – any tips?

Unusually high data consumption by Hexnode – Is it the Location Scan?

How do I automate the Update OS Action?

Looking to delete files with a timer, help?

Execute scripts on devices in reports

Delete Pending actions.

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