We have an iPad that went missing and is still enrolled. Lost mode activation has been attempted but not gone through, the iPad hasn’t checked in for a while too. If I attempted to wipe the device, I understand that it wouldn’t occur due to being offline.
Would the iPad receive the command to wipe when the device is brought back online?
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Hello,
Thanks for reaching out to Hexnode Connect. I understand your concern regarding your missing iPad.
Yes, the iPad will receive the command and wipe itself as soon as it is brought back online. Devices need an active internet connection to receive actions from the portal. Any commands you send now; including Lost Mode or a device wipe, will simply wait in the system and execute immediately the moment the iPad connects to Wi-Fi or cellular data.
Please reach back out if you have any more queries, we are happy to help!
Best regards,
George
Hexnode UEM
Hello,
If the iPad is disenrolled from the MDM at any point before activating the wipe command, are those commands still queued up for if it is ever turned back on and connects to cellular data?
Thank you.
Hi @towhid,
Command behavior on offline devices can vary depending on your specific environment and how the disenrollment is processed. Please reach out to our support team at support@hexnode.com, so we can take a closer look at relevant logs and provide guidance tailored to your setup.
Regards,
Sienna Carter
Hexnode UEM
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