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I have an enrolled Android scanner where remote access was working before, but now the Enable Remote option is disabled. When I try to activate it, the device says I do not have enough permissions. The scanner is enrolled and assigned to kiosk policies, but remote access cannot be enabled from the device side. What permission should I check for Hexnode Assist?
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Hexnode Expert
3 weeks ago
Sep 11, 2026
Marked SolutionPending Review
This behavior can occur when Android blocks the permissions required by Hexnode Assist, especially on devices where restricted settings are enforced for apps that need accessibility or remote control permissions. On the scanner, check whether restricted settings are allowed for the Hexnode Assist app: 1. Open Settings on the Android scanner.
2. Go to Apps > Hexnode Assist.
3. Open the app details page.
4. Tap the three-dot menu, if available.
5. Select Allow restricted settings.
6. Return to the required permission screen and enable the permission for Hexnode Assist.
7. Try enabling remote access again from Hexnode.
Once Allow restricted settings is enabled for Hexnode Assist, the remote access permission should no longer be blocked by Android.
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