Remote Access Archives - Unified Endpoint Management Community

liam_t

Discussion

4 days ago

Remote Screen Capture in Hexnode UEM

Hi folks, is it possible to capture a screenshot on Android devices remotely using Hexnode UEM?

zradcliffe

Discussion

1 week ago

Remote View Removed from Device Summary Page

Looking to find out why the Remote View box was removed from the Device Summary page for a device such as an Android Tablet. I understand that a whole separate tab was created but it was very efficient to have the Remote View option right there when you jumped into a device. Can this be…

Remote Access (36)

1 week ago

marien

Discussion

3 weeks ago

Learned the hard way: "Unattended" access isn't 100% silent out of the box

I just wanted to save someone else from the headache I’m dealing with this morning. We just rolled out a batch of Samsung tablets to our warehouse floor. They are mounted high on forklifts, so they are effectively "unattended" devices. I pushed the Unattended Remote Access policy in Hexnode, assuming I could just remote in…

teglon99

Discussion

4 weeks ago

Strategy for getting a lost/stolen laptop online to receive lock command

I am just wondering what people's strategies are for allowing a lost or stolen laptop to get online so the lost/lock command can be recieved? My thoughts are: Create a wifi policy with a specific SSID/pwrd that can set up to enable a recovered laptop to get back online so the password can be changed.…

isabel_lora

Discussion

1 month ago

Remote Sessions Supercharged: Control More Devices at Once

We’re excited to introduce Multi-Session Support in Remote View — a powerful upgrade that makes remote troubleshooting faster, smoother, and more flexible. Remote View used to allow only one active session at a time, and trying to access a second device would show a “session already exists” message. That restriction is gone, making multitasking effortless.…

john_cooper

Discussion

1 month ago

Secure the base: Protecting Hexnode UEM Assist from removal

We have introduced a new layer of protection for your Windows endpoints to ensure critical management tools remain tamper-proof. You can now explicitly prevent end-users from removing essential Hexnode applications, guaranteeing that your device management and remote support capabilities are never compromised. You can find these new controls by navigating to Policies > Windows >…

gnishilda

Discussion

3 months ago

Can’t start Remote View: shows “another session running” message

Hey everyone, I was trying to start a Remote View session on one of my devices, but instead of connecting, I got this message: “Another remote view session is running currently in this portal. Please wait until it is finished or sign in with another user account and try again.” Not sure why this keeps…

Remote Access (36)

3 months ago

emersyn

Discussion

4 months ago

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Hey everyone, I’m having trouble using remote view on a couple of Samsung Knox tablets enrolled in Hexnode UEM. The devices are of Android versions 15 and 12. Whenever I try to start a session, the remote view session gets stuck on “loading” and then disconnects automatically after a few seconds. I’ve tried refreshing the…

_janet

Discussion

4 months ago

Force BitLocker encryption action fails

Hey Community, I’ve been trying to encrypt the Windows devices at work using the Force Bitlocker remote action. But unfortunately, even after multiple attempts I’m encountering an error with the message “A recovery key or Startup key is 'Required' in the associated BitLocker encryption policy. This action cannot be applied when a Recovery key or a Startup key is required. “. Does anyone know a fix for this?

Remote Access (36) Windows (319)

4 months ago

annemie

Discussion

5 months ago

Missing “Enable/Disable Kiosk Mode” Option...

Hello all, It’s been a while since I last worked on our tablets’ configuration, and I feel like i lost touch with the UI in the Remote Actions tab. We used to Disable Kiosk Mode on our Android tablets for troubleshooting or maintenance, then Re-enable Kiosk Mode later from the Actions button on the top…

thomas-seher

Ideation

3 years ago

Feature Request: Remote Access for Family Members of Telemarie.de

Dear Hexnode Customer Service Team, I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have greatly improved our workflows. Today, I would like to submit a feature request that I…

App Management (348) Remote Access (36)

3 years ago

boris-dreyer

Ideation

3 years ago

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices. It regularly changes the passwords and enables management software to retrieve the correct password for…

darklord

Ideation

3 years ago

Custom Log function

I'd like to suggest a custom log function on every device. The log should be used to keep track of the actions on the IT-support. Example: 2022-09-13 14:40: User was asked to update device OS 2022-07-03 09:13: Device had new screen installed after user dropped device from desktop 2021-01-10 13:04: Device had faulty charger, replaced…

OS Updates (78) Remote Access (36)

3 years ago

Remote Access

Remote Screen Capture in Hexnode UEM

Remote View Removed from Device Summary Page

Learned the hard way: "Unattended" access isn't 100% silent out of the box

Strategy for getting a lost/stolen laptop online to receive lock command

Remote Sessions Supercharged: Control More Devices at Once

Secure the base: Protecting Hexnode UEM Assist from removal

Can’t start Remote View: shows “another session running” message

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Force BitLocker encryption action fails

Missing “Enable/Disable Kiosk Mode” Option...

Feature Request: Remote Access for Family Members of Telemarie.de

Add Admin user with functionality like Microsoft LAPS

Custom Log function

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