Remote Access Archives - Unified Endpoint Management Community

Discussion

1 month ago

Can’t start Remote View: shows “another session running” message

Hey everyone, I was trying to start a Remote View session on one of my devices, but instead of connecting, I got this message: “Another remote view session is running currently in this portal. Please wait until it is finished or sign in with another user account and try again.” Not sure why this keeps…

Remote Access (30)

1 month ago

emersyn

Discussion

1 month ago

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Hey everyone, I’m having trouble using remote view on a couple of Samsung Knox tablets enrolled in Hexnode UEM. The devices are of Android versions 15 and 12. Whenever I try to start a session, the remote view session gets stuck on “loading” and then disconnects automatically after a few seconds. I’ve tried refreshing the…

_janet

Discussion

2 months ago

Force BitLocker encryption action fails

Hey Community, I’ve been trying to encrypt the Windows devices at work using the Force Bitlocker remote action. But unfortunately, even after multiple attempts I’m encountering an error with the message “A recovery key or Startup key is 'Required' in the associated BitLocker encryption policy. This action cannot be applied when a Recovery key or a Startup key is required. “. Does anyone know a fix for this?

Remote Access (30) Windows (282)

2 months ago

annemie

Discussion

2 months ago

Missing “Enable/Disable Kiosk Mode” Option...

Hello all, It’s been a while since I last worked on our tablets’ configuration, and I feel like i lost touch with the UI in the Remote Actions tab. We used to Disable Kiosk Mode on our Android tablets for troubleshooting or maintenance, then Re-enable Kiosk Mode later from the Actions button on the top…

yuudai

Discussion

2 months ago

Does a Digital Twin have a place in Cybersecurity?

Hey everyone, I’ve been reading up on Digital Twins lately, and I’m wondering if they actually have a place in cybersecurity. The times are evolving, we’ve got increasing threats, insider risks, and constantly changing attack surfaces. In theory, having a “virtual replica” of our IT ecosystem sounds great, like running simulations before actual breaches occur.…

Compliance (22) Remote Access (30)

2 months ago

eliiza

Discussion

4 months ago

Locking down remote support for library kiosks

Hey guys, we set up chromebooks in our campus library for quick student access, running as Managed guest sessions. We need IT to be able to remote in instantly for support, but I need to block the guest user from somehow sharing their screen with their buddy's personal laptop. I'm using hexnode. Is there a way to achieve that?

ChromeOS (20) Remote Access (30)

4 months ago

aitana

Discussion

11 months ago

Let's talk about Lights Out Management

Hey everyone, I came across this interesting article on Lights Out Management (LOM). It’s a form of Out of Band Management (OOBM) that allows remote server management, even if the server is powered off or the OS is unresponsive. For those unfamiliar with OOBM, it uses a separate network from the production network to provide…

Remote Access (30)

11 months ago

mortimer

Discussion

1 year ago

Resolving remote view issues on Linux devices in Hexnode UEM

Hey, I’ve got a few Linux devices enrolled in Hexnode UEM. When I try using the Remote View feature, I keep getting this "FUSE is not available" error. Can someone help me out?

Linux (19) Remote Access (30)

1 year ago

mees

Discussion

1 year ago

Hexnode Assist app installation status

Hey all! I know IT admins have to make sure the Hexnode Assist app is set up during the initial device configuration before deploying them to our employees. But we’ve suddenly run into a situation where we need to take control of these devices. I was checking different platforms, and all of them show the…

Android (396) Remote Access (30)

1 year ago

reggie

Discussion

1 year ago

Issues with accessing data related to work remotely

Some of our employees are working onsite with clients and they are reporting that their macOS devices are unable to access any work-related data and certain applications won't open. Can you help identify the probable issues and how to resolve them using Hexnode UEM?

Compliance (22) Remote Access (30)

1 year ago

thomas-seher

Ideation

3 years ago

Feature Request: Remote Access for Family Members of Telemarie.de

Dear Hexnode Customer Service Team, I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have greatly improved our workflows. Today, I would like to submit a feature request that I…

App Management (320) Remote Access (30)

3 years ago

boris-dreyer

Ideation

3 years ago

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices. It regularly changes the passwords and enables management software to retrieve the correct password for…

darklord

Ideation

3 years ago

Custom Log function

I'd like to suggest a custom log function on every device. The log should be used to keep track of the actions on the IT-support. Example: 2022-09-13 14:40: User was asked to update device OS 2022-07-03 09:13: Device had new screen installed after user dropped device from desktop 2021-01-10 13:04: Device had faulty charger, replaced…

OS Updates (71) Remote Access (30)

3 years ago

Remote Access

Can’t start Remote View: shows “another session running” message

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Force BitLocker encryption action fails

Missing “Enable/Disable Kiosk Mode” Option...

Does a Digital Twin have a place in Cybersecurity?

Locking down remote support for library kiosks

Let's talk about Lights Out Management

Resolving remote view issues on Linux devices in Hexnode UEM

Hexnode Assist app installation status

Issues with accessing data related to work remotely

Feature Request: Remote Access for Family Members of Telemarie.de

Add Admin user with functionality like Microsoft LAPS

Custom Log function

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