Android

All posts with the Android tag

Discussion
19 hours ago Jan 28, 2026

Android devices showing offline due to certificate error?

Hi Team,  We’re facing an issue where multiple Android devices are showing offline in Hexnode, even though they have a stable internet connection. Because of this, policies are not getting associated with the devices. On one affected device, the Hexnode app displays a certificate error. Upon further checking, we noticed a date and time mismatch. The device system date/time is…

Discussion
2 days ago Jan 27, 2026

PDF Access Issue in Kiosk Mode

Hi everyone, we’re using Android devices in kiosk mode through Hexnode UEM. Recently, we noticed that PDF files stopped opening on these devices. Whenever users try to open a PDF, they get an “access denied” message. This is affecting our daily work.  There is a PDF reader installed on the device, and I believe it’s part of the kiosk policy, but I’m not sure how it was added. I’m also unable to share many…

Discussion
6 days ago Jan 23, 2026

More control for Rooted Android Devices .... Coming Soon

We’re working on a new remote action in Hexnode UEM for rooted Android devices: Enable Device Owner. Device Owner mode gives full, system-level control of an Android device to the UEM solution. It allows admins to enforce policies, manage apps silently, restrict hardware features, and lock devices into dedicated workflows ideal for corporate-owned or single-purpose…

Discussion
6 days ago Jan 23, 2026

App update issue

Hi, we are managing Android (Device Owner) devices with basic policies that restrict app installs by users. However, we got an issue where users are unable to update preloaded apps like Google Photos, they see a message saying updates are blocked by admin restrictions. We are not using kiosk mode, and I don’t see any…

Discussion
6 days ago Jan 23, 2026

Enable PDF viewing in kiosk mode

Hi, we’re trying to set up Android tablets in Hexnode Kiosk Mode for our team. The requirement is that users should be able to open and view PDF files directly from the kiosk. Could someone guide us on how to enable PDF viewing in this setup? 

Discussion
1 week ago Jan 20, 2026

Hexnode MDM app crashing in kiosk mode

We’re running a multi-app kiosk and after some time the kiosk just dies. The Hexnode MDM app seems to stop working and doesn’t come back unless we manually fix it.  This is a big issue for us because the kiosk is supposed to run 24/7. Does anyone have an idea what might be causing this? 

Ideation
2 years ago Jan 22, 2024

Use keyboard for Android Remote Control

It would be beneficial if users could use their computer keyboards to type remotely on the device, rather than having to click on the virtual keyboard. This feature would allow me, and likely many other users, to stop using TeamViewer and consider upgrading to Ultimate.

Ideation
2 years ago Dec 08, 2023

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are ok for them to use more, we cant just reset their device stats to unblock…

Ideation
3 years ago Nov 16, 2022

WiFi policies update

Currently, we have a centralized WiFi policy where all the WiFi data of our clients are (there are roughly 50 SSIDs in the policy). With the current view, you can only see a maximum of five SSIDs and do not have a search function. Is it possible to make a feature request for the following…

Ideation
4 years ago Apr 27, 2022
Solved

Advanced Passcode Options Solved

Setting up the passcode options good for security however, is it possible to have advanced features implemented which allow for the device security to be further heightened such as: Passcodes cannot be 111111, 123456, 654321 and any other simple and guessable passcodes. Change the timing on when the user is prompted to add or change…

Ideation
4 years ago Nov 15, 2021

Different Lock- and homescreen wallpapers

Hi,   Is it possible to assign a different wallpaper to the lock screen than the one for the homescreen from the MDM? If not, is it possible to request the feature, because I am currently doing it by hand and that goes right until there is a policy update.