Technicians & Roles

All posts with the Technicians & Roles tag

Discussion
4 months ago Jul 31, 2025

Portal Idle Timeout

Hey Community, is there a way to automatically log out technicians from the Hexnode portal after a period of inactivity? I’m essentially talking about a timeout option so that all the technicians using the portal can be logged out automatically, ideally after an hour or so. Currently, a technician once logged in is always in that…

Discussion
5 months ago Jul 07, 2025

Change Super admin?

Hello there, I’ve been managing our company’s Hexnode UEM portal, and I’ll be leaving the company soon. I want to transfer my Super Admin role to my successor or make them the new Super Admin. I’ve seen a few older forums mentioning that the process requires contacting Hexnode support. Those posts are a few years old, so I just wanted…

Discussion
10 months ago Feb 14, 2025

More power to custom technicians: Upload files, apps, and reports

Hey there! We’re excited to introduce a new capability for custom technician roles in Hexnode UEM.  Previously, only technicians with the admin role could upload apps, contents, and reports to the Hexnode portal, while custom technician roles were restricted from doing so. But that’s changing! With this latest update, custom technicians can now add apps,…

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