Technicians & Roles Archives - Unified Endpoint Management Community

Discussion

2 days ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (22)

2 days ago

aurora

Discussion

1 week ago

How to add a second admin or technician in Hexnode UEM?

Hi, I’m trying to add another admin user to our Hexnode UEM portal. I saw instructions saying to go to Admin > Administrators, but when I open Admin, it only takes me to General Settings and I don’t see an…

Technicians & Roles (22)

1 week ago

abel-j

Discussion

1 month ago

Can I transfer super admin rights to another user?

Hey team, a quick question, how can I make some other admin the super admin and get myself off from the hexnode portal?

Technicians & Roles (22)

1 month ago

laura123

Discussion

1 month ago

How to identify which technician performed an action?

Hi everyone, I need to find out which technician performed a remote wipe action on a device, but I’m unable to locate this information in the Action History. Could someone guide me on where to check this?

Technicians & Roles (22)

1 month ago

mo-chou

Discussion

2 months ago

Can I enable SSO for Super Admin account?

Hey everyone, quick question — I am trying to set up SSO for my super admin account, so all logins go through a single authentication flow. Is that something I can do in Hexnode?

Technicians & Roles (22)

2 months ago

margaret

Discussion

2 months ago

how do I map Okta groups to Hexnode technician roles?

Hi everyone. We are rolling out Hexnode to our IT team and I want to configure different administrative roles for our users based on our Okta directory. We want to create at least two different levels of access: Full admin…

Technicians & Roles (22)

2 months ago

benjay

Discussion

3 months ago

Limiting remote access to support team only – any tips?

Our IT team has grown a bit recently, so we’re reviewing technician permissions. Right now, a few people have access to the Manage tab, which means they can start Remote View or Remote Control sessions. It hasn’t caused issues so far, but we’re wondering if it’s better to limit that just…

laura123

Discussion

3 months ago

Solved

Missing update option for Enterprise Apps (APK/IPA) under custom technician role Solved

Hi everyone. My team is responsible for pushing weekly updates of our in-house inventory application to our field tablets. I recently created a custom technician role for my Tier-2 support team so they can handle both device troubleshooting and updating…

sebastin

Discussion

3 months ago

Too many techs with full permissions! Is that a problem?

Quick question. How many of you actually limit full-access roles in Hexnode? Right now, we’ve got around 4–5 technicians with a custom role that basically has every permission enabled because “it’s easier.” Starting to think that might not be a great idea.

Technicians & Roles (22)

3 months ago

vance_j

Discussion

4 months ago

Limiting device visibility by region

We’ve got regional IT teams and I’m trying to separate things properly in Hexnode. Right now, everyone can see the full device list. I was thinking of creating separate roles for North and South teams. Would that be enough to stop them from seeing each other’s…

Technicians & Roles (22)

4 months ago

Technicians & Roles

Can I change a technician email address in Hexnode without changing their role?

How to add a second admin or technician in Hexnode UEM?

Can I transfer super admin rights to another user?

How to identify which technician performed an action?

Can I enable SSO for Super Admin account?

how do I map Okta groups to Hexnode technician roles?

Limiting remote access to support team only – any tips?

Missing update option for Enterprise Apps (APK/IPA) under custom technician role Solved

Too many techs with full permissions! Is that a problem?

Limiting device visibility by region

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Technicians & Roles

Missing update option for Enterprise Apps (APK/IPA) under custom technician role Solved

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