Technicians & Roles Archives - Unified Endpoint Management Community

Discussion

2 weeks ago

Cannot create Hexnode technician account with Gmail: "Please enter your work email!"

I’m trying to add a new technician account in Hexnode, but when I enter a normal Gmail address, it shows the error: "Please enter your work email!" We already have a few external users who log in with Gmail accounts,…

Technicians & Roles (31)

2 weeks ago

mo-chou

Discussion

2 weeks ago

Limit custom technician access to specific device groups in Hexnode

I’m setting up a custom technician role for non-admin users. I can assign permissions for individual actions, but I’m stuck on the scope part. The requirement is for the technician to view device groups and perform actions only on devices…

Technicians & Roles (31)

2 weeks ago

ace_98

Discussion

4 weeks ago

How can I find audit logs for a deleted user in Hexnode

Is there a way to check logs for a deleted user in Hexnode? I need to find the timestamp of the last relevant activity or deletion event for audit purposes, but I’m not sure where deleted user activity is recorded.

ethan_

Discussion

4 weeks ago

Will deleting a Hexnode technician remove associated policies or reports?

I need to delete a technician account from our Hexnode portal because we no longer have access to it. Before deleting it, I want to make sure any policies linked to that technician account will stay in place. The delete…

Reports (40) Technicians & Roles (31)

4 weeks ago

lila_ace

Discussion

4 weeks ago

How to add a second admin or technician in the Hexnode UEM portal?

I’m trying to add a second admin user to our Hexnode portal, but I don’t see an Administrators option or something similar. Where is the correct place to add another admin or technician?

Technicians & Roles (31)

4 weeks ago

im_dany

Discussion

1 month ago

Technicians option missing in child portal after moving to Hexnode MSP portal

I’m trying to add two users as admins in a Hexnode portal, but I don’t see the Technicians option under Admin. Google Workspace Sync is enabled, so I first thought that might be why the option is missing. This portal…

edenpierce

Discussion

1 month ago

The All-New Technicians & Roles Revamp is Here!

Get ready to level up your admin game. We’ve completely overhauled the Technicians and Roles section under the Admin tab in Hexnode UEM. Not only did we streamline the entire configuration workflow, but we also packed this update with brand-new…

timo-liam

Discussion

1 month ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (31)

1 month ago

aurora

Discussion

2 months ago

How to add a second admin or technician in Hexnode UEM?

Hi, I’m trying to add another admin user to our Hexnode UEM portal. I saw instructions saying to go to Admin > Administrators, but when I open Admin, it only takes me to General Settings and I don’t see an…

Technicians & Roles (31)

2 months ago

alice_grey

Discussion

2 months ago

Prevent users from changing wallpaper on supervised iOS devices

Hi everyone. We recently applied a wallpaper policy to our corporate iPhones via Hexnode. The wallpaper pushes successfully, but users can still go into the device settings and change or remove it. These devices are enrolled through Apple Business Manager…

iOS (509) Technicians & Roles (31)

2 months ago

Technicians & Roles

Cannot create Hexnode technician account with Gmail: "Please enter your work email!"

Limit custom technician access to specific device groups in Hexnode

How can I find audit logs for a deleted user in Hexnode

Will deleting a Hexnode technician remove associated policies or reports?

How to add a second admin or technician in the Hexnode UEM portal?

Technicians option missing in child portal after moving to Hexnode MSP portal

The All-New Technicians & Roles Revamp is Here!

Can I change a technician email address in Hexnode without changing their role?

How to add a second admin or technician in Hexnode UEM?

Prevent users from changing wallpaper on supervised iOS devices

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