Technicians & Roles Archives - Unified Endpoint Management Community

Discussion

6 days ago

Can I change a Hexnode technician email or disable Genie AI access?

I need to update the email address used by one of our Hexnode technician accounts. I’m the Super Admin, but I don’t see an option to edit the technician’s email directly. Is the correct approach to delete the technician and…

Technicians & Roles (51)

6 days ago

wyatt_simmons

Discussion

6 days ago

Hexnode Automations tab missing for macOS patch deadline setup

I’m trying to set up macOS OS update enforcement in Hexnode. We were told that if a Mac is asleep, the update command should run after the device wakes up and reconnects to the network. That makes sense, but a…

jaxon_r

Discussion

1 week ago

Add a new Hexnode portal technician with separate login and OTP

A new member joined our IT team and needs access to our Hexnode portal. The portal account is currently under one admin, and the OTP for login goes to that admin’s email. Is there a way to create a separate…

Technicians & Roles (51)

1 week ago

yuudai

Discussion

2 weeks ago

How to add another technician in Hexnode

I’m currently the only technician in our Hexnode portal, but our plan allows multiple technicians. I don’t need to buy more slots right now; I just want to add another admin/technician so they can log in and help manage devices.…

Technicians & Roles (51)

2 weeks ago

mo-chou

Discussion

1 month ago

How can I add a new admin in Hexnode UEM?

I need to add another administrator to our Hexnode UEM console so they can log in and help manage devices. What is the correct way to create a new admin user? Do I add them directly as a technician, or…

Technicians & Roles (51)

1 month ago

rob_mitch

Discussion

1 month ago

Change Hexnode portal login 2FA from email to SMS or authenticator app

I’m a super admin and I’m trying to change the 2FA method used for Hexnode portal login for a technician, but I couldn’t figure out how to change the 2FA from email. I initially looked for SMS, but I’d prefer…

Technicians & Roles (51)

1 month ago

elliot

Discussion

2 months ago

Technician role cannot see app edit gear or update APK in Hexnode

I created a custom technician role and enabled permissions to allow and add apps. The technician can access the Apps section, but when opening an app’s details page, the edit gear icon is not visible. They need to edit the…

Technicians & Roles (51)

2 months ago

maevee

Discussion

3 months ago

Cannot create Hexnode technician account with Gmail: "Please enter your work email!"

I’m trying to add a new technician account in Hexnode, but when I enter a normal Gmail address, it shows the error: "Please enter your work email!" We already have a few external users who log in with Gmail accounts,…

Technicians & Roles (51)

3 months ago

mo-chou

Discussion

3 months ago

Limit custom technician access to specific device groups in Hexnode

I’m setting up a custom technician role for non-admin users. I can assign permissions for individual actions, but I’m stuck on the scope part. The requirement is for the technician to view device groups and perform actions only on devices…

Technicians & Roles (51)

3 months ago

thomas_m

Discussion

3 months ago

Hexnode Audit Report Export Shows No Results When Filtering by Technician

Hi everyone. I’m trying to review administrator activity in Hexnode UEM. I navigated to Reports > Audit Reports and tried exporting activity for the last 30 days. However, when I set the filter to Event Module = Technician, the exported…

Reports (53) Technicians & Roles (51)

3 months ago

stonecampbellpunk

Ideation

2 months ago

Asset Tracking via Apple AirTags

AirTags are great fo tracking items that belong to me personally, but I don't want company assets tied to me or any other individual user. There are two SaaS products already on the market that allow for using Apple AirTags…

Technicians & Roles

Can I change a Hexnode technician email or disable Genie AI access?

Hexnode Automations tab missing for macOS patch deadline setup

Add a new Hexnode portal technician with separate login and OTP

How to add another technician in Hexnode

How can I add a new admin in Hexnode UEM?

Change Hexnode portal login 2FA from email to SMS or authenticator app

Technician role cannot see app edit gear or update APK in Hexnode

Cannot create Hexnode technician account with Gmail: "Please enter your work email!"

Limit custom technician access to specific device groups in Hexnode

Hexnode Audit Report Export Shows No Results When Filtering by Technician

Asset Tracking via Apple AirTags

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