Technicians & Roles Archives - Unified Endpoint Management Community

abel-j

Discussion

2 weeks ago

Can I transfer super admin rights to another user?

Hey team, a quick question, how can I make some other admin the super admin and get myself off from the hexnode portal?

Technicians & Roles (18)

2 weeks ago

laura123

Discussion

3 weeks ago

How to identify which technician performed an action?

Hi everyone, I need to find out which technician performed a remote wipe action on a device, but I’m unable to locate this information in the Action History. Could someone guide me on where to check this?

Technicians & Roles (18)

3 weeks ago

mo-chou

Discussion

1 month ago

Can I enable SSO for Super Admin account?

Hey everyone, quick question — I am trying to set up SSO for my super admin account, so all logins go through a single authentication flow. Is that something I can do in Hexnode?

Technicians & Roles (18)

1 month ago

benjay

Discussion

2 months ago

Limiting remote access to support team only – any tips?

Our IT team has grown a bit recently, so we’re reviewing technician permissions. Right now, a few people have access to the Manage tab, which means they can start Remote View or Remote Control sessions. It hasn’t caused issues so far, but we’re wondering if it’s better to limit that just…

sebastin

Discussion

3 months ago

Too many techs with full permissions! Is that a problem?

Quick question. How many of you actually limit full-access roles in Hexnode? Right now, we’ve got around 4–5 technicians with a custom role that basically has every permission enabled because “it’s easier.” Starting to think that might not be a great idea.

Technicians & Roles (18)

3 months ago

vance_j

Discussion

3 months ago

Limiting device visibility by region

We’ve got regional IT teams and I’m trying to separate things properly in Hexnode. Right now, everyone can see the full device list. I was thinking of creating separate roles for North and South teams. Would that be enough to stop them from seeing each other’s…

Technicians & Roles (18)

3 months ago

luuk

Discussion

3 months ago

Is there a way to prevent technicians from performing bulk actions?

Hi guys, we’ve had a couple of incidents where junior technicians accidentally ran actions on multiple devices at once. It caused a lot of disruptions. Is there any way to stop them from performing bulk actions in Hexnode UEM?

Technicians & Roles (18)

3 months ago

mila_beck

Discussion

3 months ago

Can 2FA be disabled for device deletion?

Hi team, whenever I try to disenroll or delete devices in Hexnode, I’m stuck waiting for those email verification codes. It’s slowing me down and honestly getting frustrated. Is there any way to disable two‑factor authentication (2FA) for these actions?

Technicians & Roles (18)

3 months ago

eduardo

Discussion

3 months ago

Cannot find option to completely remove a technician from the MSP portal

We recently had a senior engineer leave our organization abruptly, and I am currently executing our standard off-boarding protocols. For internal security and compliance reasons, I need to completely revoke his access and purge his profile from our Hexnode MSP…

Technicians & Roles (18)

3 months ago

isabel_lora

Discussion

3 months ago

Bulk Actions, Now With Guardrails

One click shouldn’t change everything. A new control adds a safety layer to bulk device actions, helping teams avoid large-scale mistakes while keeping technicians free to work on individual devices. Disable Bulk Actions Using Custom Roles Hexnode now provides an option to limit whether technicians can…

Technicians & Roles

Can I transfer super admin rights to another user?

How to identify which technician performed an action?

Can I enable SSO for Super Admin account?

Limiting remote access to support team only – any tips?

Too many techs with full permissions! Is that a problem?

Limiting device visibility by region

Is there a way to prevent technicians from performing bulk actions?

Can 2FA be disabled for device deletion?

Cannot find option to completely remove a technician from the MSP portal

Bulk Actions, Now With Guardrails

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