Best Practices Archives - Unified Endpoint Management Community

Discussion

4 weeks ago

Device wipe command took 15 minutes before reenrollment in Hexnode

I sent a wipe command to a managed device from Hexnode and it did not complete immediately. It stayed in progress for a while and finally finished after around 15 minutes. After that, I reenrolled the device and everything seems…

4 weeks ago

clauss

Discussion

4 weeks ago

Prevent users from disabling Location Services on supervised iPads

We manage company-owned supervised iPads and need reliable location tracking from Hexnode. Does the Hexnode UEM app need Location Services set to Always for tracking to work? More importantly, is there a way to stop users from disabling Location Services…

thomas_m

Discussion

4 weeks ago

Save button disabled when setting fixed IP address on iPad

I’m trying to set a fixed IP address on an iPad that has our Wi-Fi policy applied. After entering the IP details, the Save button stays disabled/blocked, so I can’t apply the change. The Subnet mask field already appears to…

Best Practices (113)

4 weeks ago

ame-lie

Discussion

1 month ago

Windows BitLocker and passcode policy conflicts with Google Workspace or LDAP

I’m trying to clean up a Windows/macOS policy setup in Hexnode and ran into a few policy conflicts. On Windows, the BitLocker policy did not apply because the device already had Windows Device Encryption enabled. I also briefly pushed a…

haniel

Discussion

1 month ago

iPhone enrollment fails when Hexnode license limit is reached

An iPhone enrollment is failing with the message: “The configuration for your iPhone could not be downloaded from <organization>.” The portal shows that all available device licenses are already in use. After disenrolling one old device, the enrolled device count…

im_dany

Discussion

1 month ago

Android device still managed after Hexnode disenrollment is pending

An Android device was disenrolled from the Hexnode portal, but the device itself still appears to be under MDM management. The Disenroll Device action stayed in Pending for days, and the device was marked as disenrollment initiated in the console.…

sloane

Discussion

1 month ago

How to unsupervise a supervised iPhone or iPad after Hexnode disenrollment

We have a few supervised Apple devices managed through Hexnode. If I disenroll an iPhone or iPad from Hexnode, will the Hexnode app and management profile be removed automatically, or do I need to remove them manually on each device?…

hugo_l

Discussion

1 month ago

macOS LAPS tab empty after ADE enrollment

I’m testing Basic LAPS on an ADE-enrolled Mac. The local admin account gets created and the LAPS action shows Success in Action History, but the device page still shows nothing under Local Accounts > LAPS, so I can’t retrieve the…

joseph_jay

Discussion

1 month ago

Android date and time restriction not shown in Hexnode policy

I’m trying to update an Android policy so users can’t manually change the date and time on their devices. I checked the usual Android restriction settings but couldn’t find anything related to date/time changes. Where is this option configured in…

Best Practices (113)

1 month ago

elena

Discussion

2 months ago

Can Hexnode access personal photos on an iOS device after permissions are allowed?

During iOS enrollment, the Hexnode app asks for permissions like Photos, Camera, and Microphone. If a phone is lost and its location is not updating, can an admin retrieve photos from the device because those permissions were allowed? Trying to…

Best Practices (113)

2 months ago

shai

Ideation

2 years ago

Disk encryption option for Linux (debian/ubuntu)

Our developers mainly use MacOS. However, there are a few that would like to run linux. We have certain policies in our organization that describe the requirements that need to be met inorder to use in this case operating systems.…

livewot

Ideation

2 years ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

2 years ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups.…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (113)

2 years ago

thomasburris

Ideation

2 years ago

Windows Firewall policies

As an admin user, I'd like the ability to control Windows firewall settings by policy instead of through scripts so that we can automate and standardize our firewall settings.

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

Best Practices

Device wipe command took 15 minutes before reenrollment in Hexnode

Prevent users from disabling Location Services on supervised iPads

Save button disabled when setting fixed IP address on iPad

Windows BitLocker and passcode policy conflicts with Google Workspace or LDAP

iPhone enrollment fails when Hexnode license limit is reached

Android device still managed after Hexnode disenrollment is pending

How to unsupervise a supervised iPhone or iPad after Hexnode disenrollment

macOS LAPS tab empty after ADE enrollment

Android date and time restriction not shown in Hexnode policy

Can Hexnode access personal photos on an iOS device after permissions are allowed?

Disk encryption option for Linux (debian/ubuntu)

Remember my selection

Adding a device to multple groups

Reinitiation button for Failed actions

Windows Firewall policies

Platform SSO for macOS on Hexnode MDM with Google Workspace

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