Best Practices Archives - Unified Endpoint Management Community

Discussion

3 weeks ago

Factory reset and remove a device from the Hexnode console

I have a device that is no longer going to be used and I want to factory reset it from Hexnode and remove it from the console. Should I just use Wipe Device, or do I also need to disenroll…

verbnigge

Discussion

3 weeks ago

Managed Apple ID sign out grayed out on iPad

On an iPad using a Managed Apple ID, the Sign Out button is grayed out and shows the message: “Sign out is not available due to restrictions.” Restarting the iPad didn’t change anything either. What else could be blocking sign-out?

mila_diaz

Discussion

3 weeks ago

Apply different policies to Android tablets under the same Microsoft Entra domain

I’m managing Android tablets enrolled in Hexnode with Microsoft Entra. Right now, I have a Dynamic Device Group based on the Entra domain, and a policy is associated with that group. I need to enroll a second set of tablets under…

jayceon

Discussion

4 weeks ago

iOS Lost Mode pending for lost device in Hexnode

One of our managed iPhones may have been lost or stolen. I tried using Hexnode to lock it and enable Lost Mode, but I’m confused by the action statuses. Lock Device showed success at one point, while Scan Device and…

roosevelt

Discussion

4 weeks ago

Geofence map not loading while creating a new geofence in Hexnode

When I try to create a new geofence in Hexnode, the location is not getting picked up because the map itself does not load. It is not just the address search failing, the whole map area stays blank. Has anyone…

Best Practices (102) Location (44)

4 weeks ago

luuk

Discussion

4 weeks ago

How to get email alerts when a device is disenrolled in Hexnode?

Is there a way to receive an email notification whenever a device gets unenrolled or disenrolled from Hexnode? I want the admin team to be alerted automatically instead of checking the device list manually.

Best Practices (102)

4 weeks ago

lila_ace

Discussion

4 weeks ago

Can I restart an inactive Hexnode Windows agent remotely?

One Windows device is showing the Hexnode agent as inactive and it has not checked in recently. The device has internet access and there do not seem to be any network issues. I tried running Scan Device from the portal,…

Best Practices (102)

4 weeks ago

finn

Discussion

1 month ago

Will an iPhone stay enrolled after factory reset if enrolled locally with Apple Configurator?

I have a supervised iPhone that was enrolled into Hexnode using Apple Configurator from a Mac. It was a local USB enrollment and the device was not added to Apple Business. If I factory reset the iPhone, will it stay…

Best Practices (102) Enrollment (182)

1 month ago

aurora

Discussion

1 month ago

How to remove inactive devices in Hexnode to free licenses

I have several old tablets in Hexnode that have not checked in for around two years. I don’t know where the devices are or whether they are still managed, but I need to set up new tablets soon and want…

Best Practices (102)

1 month ago

juan_garcia

Discussion

1 month ago

Policy shows Direct and Device Group mapping but no trash icon

One of our managed devices is showing the same policy as associated in two ways: Direct and through a device group. On other devices, I usually only see the group association. I was trying to remove this policy from the…

Best Practices (102)

1 month ago

shai

Ideation

2 years ago

Disk encryption option for Linux (debian/ubuntu)

Our developers mainly use MacOS. However, there are a few that would like to run linux. We have certain policies in our organization that describe the requirements that need to be met inorder to use in this case operating systems.…

livewot

Ideation

2 years ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

2 years ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups.…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (102)

2 years ago

thomasburris

Ideation

2 years ago

Windows Firewall policies

As an admin user, I'd like the ability to control Windows firewall settings by policy instead of through scripts so that we can automate and standardize our firewall settings.

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

Best Practices

Factory reset and remove a device from the Hexnode console

Managed Apple ID sign out grayed out on iPad

Apply different policies to Android tablets under the same Microsoft Entra domain

iOS Lost Mode pending for lost device in Hexnode

Geofence map not loading while creating a new geofence in Hexnode

How to get email alerts when a device is disenrolled in Hexnode?

Can I restart an inactive Hexnode Windows agent remotely?

Will an iPhone stay enrolled after factory reset if enrolled locally with Apple Configurator?

How to remove inactive devices in Hexnode to free licenses

Policy shows Direct and Device Group mapping but no trash icon

Disk encryption option for Linux (debian/ubuntu)

Remember my selection

Adding a device to multple groups

Reinitiation button for Failed actions

Windows Firewall policies

Platform SSO for macOS on Hexnode MDM with Google Workspace

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