Remote Actions

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Remote Actions

maatthew

Discussion

6 days ago

Who’s starting remote sessions? How do you guys track it 🤔?

Quick question for admins managing remote support. When technicians start remote sessions on user devices, how are you keeping track of those actions? We want to make sure there’s a clear record of who accessed a device and when. Is there a built-in way to track remote session activity?

Remote Access (40)

6 days ago

casper

Discussion

6 days ago

Enable/disable lost mode automatically

We have a few company devices, both iOS and Android, that are supposed to stay within our office/warehouse area. What I’m trying to figure out is if there’s a way to automatically enable lost mode when a device leaves a geofence, and disable it again when it comes back inside. For example, sometimes people accidentally…

benjay

Discussion

1 week ago

Limiting remote access to support team only – any tips?

Our IT team has grown a bit recently, so we’re reviewing technician permissions. Right now, a few people have access to the Manage tab, which means they can start Remote View or Remote Control sessions. It hasn’t caused issues so far, but we’re wondering if it’s better to limit that just to the support team. For those managing larger teams, how are you handling this?

stevenhere

Discussion

1 week ago

Unusually high data consumption by Hexnode – Is it the Location Scan?

Hi everyone, We ran into an issue with a specific batch of deployed devices, and I’m hoping someone here can help. We operate on a very tight network bandwidth, and lately, we've noticed a massive spike in data usage on these devices. We pulled reports from our network carrier, and they’ve confirmed that the Hexnode…

Network (42) Remote Actions (39)

1 week ago

richard_hank

Discussion

2 weeks ago

How do I automate the Update OS Action?

We manage a fleet of corporate laptops and mobile devices across different regions. One challenge we keep facing is ensuring that devices stay on supported OS versions without relying on users to manually install updates. Is there a way to automate OS updates so devices update themselves when needed? Also curious to know in what scenarios organizations typically automate…

Automation (48) Remote Actions (39)

2 weeks ago

luuk

Discussion

4 weeks ago

Is there a way to prevent technicians from performing bulk actions?

Hi guys, we’ve had a couple of incidents where junior technicians accidentally ran actions on multiple devices at once. It caused a lot of disruptions. Is there any way to stop them from performing bulk actions in Hexnode UEM?

Technicians & Roles (14)

4 weeks ago

mila_beck

Discussion

4 weeks ago

Can 2FA be disabled for device deletion?

Hi team, whenever I try to disenroll or delete devices in Hexnode, I’m stuck waiting for those email verification codes. It’s slowing me down and honestly getting frustrated. Is there any way to disable two‑factor authentication (2FA) for these actions?

Technicians & Roles (14)

4 weeks ago

mila_beck

Discussion

4 weeks ago

How to temporarily remove a policy from a device

Hi team, One of my devices has a policy applied through a User Group, and I need to remove it from the device temporarily. However, I only see the option to associate policies, and there doesn’t seem to be a direct option to remove it. Could you please guide me on how to remove the policy from the device?

Remote Actions (39)

4 weeks ago

zradcliffe

Discussion

1 month ago

Remote View Removed from Device Summary Page

Looking to find out why the Remote View box was removed from the Device Summary page for a device such as an Android Tablet. I understand that a whole separate tab was created but it was very efficient to have the Remote View option right there when you jumped into a device. Can this be…

Remote Access (40)

1 month ago

sammyy

Discussion

2 months ago

Wipe command is stuck in "Pending" for a lost device

Hi everyone, I issued a Wipe device action to one of our managed devices, but the action has been stuck in “Pending” for quite some time. The device hasn’t been wiped yet. Is the portal lagging or am I missing something?

Remote Actions (39)

2 months ago

haanaa

Discussion

2 months ago

Will lock device action work without internet connection?

Hey, is it mandatory that the device should be connected to the internet for actions like shutting down or locking device in Hexnode?

Remote Actions (39)

2 months ago

raelynn

Discussion

2 months ago

Need help to keep a continuous eye on our application inventory

We manage a large fleet of corporate devices, and one recurring problem is visibility into the actual application inventory on devices. Sometimes required apps get removed by users, or installations silently fail, but we only discover it when a user reports an issue or during a manual audit. Running a full Scan Device every time…

Automation (48) Remote Actions (39)

2 months ago

shalom_carmel

Ideation

1 year ago

Execute scripts on devices in reports

It would be excellent to be able to execute remote scripts on devices from reports.

Automation (48) Scripts (90)

1 year ago

bas-leunissen

Ideation

7 years ago

Delete Pending actions.

Hi! So i had the following problem. I created around 20 different policies. I used 80 tablets quite a lot, so these tablets would get the new policy updates as they should. however, now i have another 50 tablets. that i had turned off for quite some time. Now when i turn one of…

7 years ago

Remote Actions

Who’s starting remote sessions? How do you guys track it 🤔?

Enable/disable lost mode automatically

Limiting remote access to support team only – any tips?

Unusually high data consumption by Hexnode – Is it the Location Scan?

How do I automate the Update OS Action?

Is there a way to prevent technicians from performing bulk actions?

Can 2FA be disabled for device deletion?

How to temporarily remove a policy from a device

Remote View Removed from Device Summary Page

Wipe command is stuck in "Pending" for a lost device

Will lock device action work without internet connection?

Need help to keep a continuous eye on our application inventory

Execute scripts on devices in reports

Delete Pending actions.

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