iOS

Explore the nuances of iOS management with fellow administrators.

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Discussion

6 days ago

Solved

iPad isn’t installing iOS updates, what am I missing? Solved

Hey folks, One of our users keeps reporting that their iPad refuses to install iOS updates even though Hexnode shows that an update is available. The device just sits there doing nothing. Wi-Fi is fine; the command was sent but still has no progress. Has anyone bumped into this before?

6 days ago

sybylla

Discussion

2 weeks ago

How do I update a VPP app on my iPads?

Hey everyone, our school’s iPads use apps purchased through the Volume Purchase Program and suddenly one of the apps notified us that it required to be updated to continue working. Since our iPads are managed through Hexnode, should I delete and purchase the app through School Manager again and add to Hexnode for the update to happen? Or is there some other way to do it?

iOS (319) VPP Apps (27)

2 weeks ago

alice_grey

Discussion

2 weeks ago

APNs certificate renewal

Hi people, Hope you’re all doing well! I thought renewing our expired APNs certificate would be easy… nope. Now I keep getting this error: “APNs certificates do not match.” Has anyone encountered this before? I’d love to know how you fixed it!

iOS (319)

2 weeks ago

noah-blake

Discussion

2 weeks ago

iOS enrollment using Google credentials

Hey friends, I want to enroll the iOS devices at my workplace using the Google Workspace credentials of users. Is this even possible on iOS? I’m kind of new at my job so any help would be much appreciated!

Enrollment (77) iOS (319)

2 weeks ago

boris

Discussion

3 weeks ago

Device restart automation

Hey everyone! I have got an interesting use case for our iPads at the organization, and I’m not entirely sure if it’s feasible, but I’d love to give it a shot. I need to restart the iPads at a specific time every day to make sure they are all ready to go for the team…

Automation (23) iOS (319) iPadOS (77)

3 weeks ago

sarahmiller

Discussion

4 weeks ago

Unable to use WhatsApp as update was not done on time

Hey everyone, one of my colleague’s WhatsApp was blocked out from access because he was unable to update it on time. The app was deployed as a VPP app from Hexnode in our organization. Can someone help me find a solution to this problem? WhatsApp is an integral part of my colleague’s work as he works in Sales.

iOS (319) VPP Apps (27)

4 weeks ago

elena

Discussion

4 weeks ago

Users can’t uninstall apps on iOS devices

Hey everyone, Bit of a strange one, our users are reporting that they can’t uninstall any apps from their iOS devices anymore. They can only remove them from the Home Screen, not actually delete them. We haven’t restricted app removal anywhere, so I’m a bit puzzled about what to do. Can anyone help me out…

harold

Discussion

4 weeks ago

What exactly gets deleted when the Clear Media remote action is executed on iOS devices?

Hi, Can someone clarify whether the Clear Media remote action removes only the media deployed via Hexnode, or all media stored on the iPhone?

iOS (319) Remote Actions (6)

4 weeks ago

amelia-smith

Discussion

1 month ago

iMessages on new devices

Hey fellas! Just upgraded my iPhone, and my iMessages are acting a bit weird. The new device is enrolled in Hexnode, and the messages aren’t transferring like they used to. Anyone else run into this or know a fix?

iOS (319)

1 month ago

leo_scott

Discussion

2 months ago

Can’t block Phone app in iPadOS 26

Help!! I can’t seem to block the Phone app in iPads running the iPadOS 26 version. Is it possible to block the phone app in my enrolled iPads through Hexnode?

iOS (319) iPadOS (77)

2 months ago

aitana

Discussion

2 months ago

Unable to enroll iOS device with version 26

Hey folks, I am experiencing enrollment failures on iOS 26 devices. Every time I try to enroll them through Apple Configurator, I get this message "Configuring iPhone - Enrollment failed. Please try again." Has anyone else come across this?

Enrollment (77) iOS (319) iPadOS (77)

2 months ago

isaiah

Discussion

2 months ago

“Your apple account doesn't support…”error during account driven enrollment

Hi all! I recently tried enrolling some of my employees’ iOS devices into Hexnode UEM using Account driven user enrollment, but they keep getting an error message saying: "Your apple account doesn't support the expected services on this device.” Does anyone know why this happens?

Enrollment (77) iOS (319)

2 months ago

livewot

Ideation

11 months ago

DEP information and setting from the device

It would be very helpful if I could see the device DEP configuration option when I am looking at a device. It would be very helpful if I could set the device DEP configuration option when I'm looking at a device.

ADE (39)

11 months ago

livewot

Ideation

11 months ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups. 2) It would also be nice if I could Open Manage Open Device Groups Select…

kevin_rios

Ideation

1 year ago

Policies

I think it would be extremely useful if in the criterias of Policies you could add the "Type" identifier in Hardware Info. Like this I could seperate iPhones from iPads

Configurations (32)

1 year ago

ooida

Ideation

3 years ago

Manual Entry in iOS

Hello, I would like to request the ability to the into a kiosk mode enabled iPad manually. The reason is in case one needs to manually connnect to a WIFI hotspot and to power the iPad off manually.

iOS (319) iPadOS (77) Kiosk (181)

3 years ago

jeremy

Ideation

5 years ago

Select Devices within Group

I have a lot of iPads, and need to group them according to the location they are deployed. Management within the group selection is limited, and cannot select individual devices within the group. More management abilities should be available from the group instead of limiting them all to the general screen which is a mess.

5 years ago

ctmorrison

Ideation

6 years ago

Install application specific file

We use FileMaker Go on our iOS devices to access our hosted database. In order to simplify granting users access to our hosted database and avoid having to manually enter the URL for the host on in the application on each device, we can install a file in the FileMaker Go's "Documents" folder on the iOS…

6 years ago

travis-jacobson-2

Ideation

7 years ago

Feature Request

* Remote Viewing for iOS. * Scheduled report for app licenses.

7 years ago

brennan

Ideation

8 years ago

Include Keyboard settings that are remembered for each iPad

How about the feature to include Keyboard settings so they are remembered for each iPad. Does that also go into the profile somehow? Sorry for the newbiew questions but Im very new to the software

8 years ago

iOS

iPad isn’t installing iOS updates, what am I missing? Solved

How do I update a VPP app on my iPads?

APNs certificate renewal

iOS enrollment using Google credentials

Device restart automation

Unable to use WhatsApp as update was not done on time

Users can’t uninstall apps on iOS devices

What exactly gets deleted when the Clear Media remote action is executed on iOS devices?

iMessages on new devices

Can’t block Phone app in iPadOS 26

Unable to enroll iOS device with version 26

“Your apple account doesn't support…”error during account driven enrollment

DEP information and setting from the device

Adding a device to multple groups

Policies

Manual Entry in iOS

Select Devices within Group

Install application specific file

Feature Request

Include Keyboard settings that are remembered for each iPad

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iOS

iPad isn’t installing iOS updates, what am I missing? Solved

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