Samsung Knox Archives - Unified Endpoint Management Community

Discussion

Oct 30, 2025

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Hey everyone, I’m having trouble using remote view on a couple of Samsung Knox tablets enrolled in Hexnode UEM. The devices are of Android versions 15 and 12. Whenever I try to start a session, the remote view session gets stuck on “loading” and then disconnects automatically after a few seconds. I’ve tried refreshing the…

monty

Discussion

Sep 15, 2025

Unable to use Google family link in kiosk

Hi team, We’re trying to make use of Google family link on Samsung devices that are in kiosk. The app installs fine through hexnode, but when we open it and complete the setup, we get this prompt: “Security policy prevents turning on device administrators.” We’re not sure why this is happening. Any insights would be…

reggie

Discussion

Feb 03, 2025

Indicators for WLAN and battery state in kiosk mode

Hi, we use Hexnode to manage our Samsung Galaxy tablets in kiosk mode. However, we have run into an issue where, when the devices are in kiosk mode, it seems like there’s no way to check the battery level or wireless connectivity without unlocking the device from kiosk mode. Is there any way to view…

casper

Discussion

Jan 06, 2025

What's new with Samsung Knox Suite plans?

Hey all, we know Samsung Knox offers defense-grade, hardware-level security, protecting devices from boot-up to runtime against threats, tampering, and data breaches. With its new plans, it provides even more versatile security and management solutions for businesses. Has anyone else checked out the new plans from Samsung Knox Suite? https://docs.samsungknox.com/admin/fundamentals/knox-licenses/#knox-suite-plans They have divided it into…

audrey-black

Discussion

Dec 24, 2024

New customization options for Samsung Knox devices

We’re super psyched to announce that Hexnode UEM now supports remote font configuration on Android devices! With this update, you can remotely customize the font style and size on Samsung Knox devices, giving you greater control over the way your managed devices are presented. The feature is currently supported exclusively on Samsung Knox devices. To…

jimena

Discussion

Nov 23, 2024

Revert to an earlier version of an app – Android

Hey there, We’ve installed an internal app on our Android devices across the organization using the Required Apps policy, but it turns out the version we pushed has some security issues. We don’t want to delete the app, as that would result in data loss. Is there a way to revert or downgrade the app…

remi

Discussion

Oct 09, 2024

Push APN for multi-IMSI SIM

Hey Hexnode community! I’m trying to push an APN for a multi-IMSI SIM on an Android Enterprise Device Owner setup. I know it can't be done using Hexnode's APN policy without configuring the MNC and MCC. Any workaround suggestions would be super helpful. Thanks in advance!

gnishilda

Discussion

Aug 02, 2024

Device recommendation for harsh environments

Hello guys, Our company has recently acquired a mining corporation in the western region. Additionally, we have a glass manufacturing plant as a subsidiary under this alliance. We are looking to expand our business into different markets. Hexnode has been with us for the past year, significantly reducing the load on our administrative department. With…

marien

Discussion

Jul 31, 2024

Automatically power on a device when power cable is connected restriction

Hey everyone, I have a question regarding the minimum OS requirements for the “Automatically power on a device when power cable is connected” restriction under Android Advanced Restrictions. I understand that Samsung Knox 2.8+ is required, and there are dependencies based on the chipset. However, I am specifically interested in knowing the minimum Android OS…

cameron

Discussion

Jun 12, 2024

Enable System apps in the Work Profile for Samsung devices

Hi there, There are some Samsung devices enrolled with a Work Profile, and we are having issues enabling system apps. We've checked, but there doesn't seem to be a way to do this from the settings. Can anyone guide me on how to enable system apps?

daniel-woods

Ideation

Apr 27, 2022

Solved

Advanced Passcode Options Solved

Setting up the passcode options good for security however, is it possible to have advanced features implemented which allow for the device security to be further heightened such as: Passcodes cannot be 111111, 123456, 654321 and any other simple and guessable passcodes. Change the timing on when the user is prompted to add or change…

Samsung Knox

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Unable to use Google family link in kiosk

Indicators for WLAN and battery state in kiosk mode

What's new with Samsung Knox Suite plans?

New customization options for Samsung Knox devices

Revert to an earlier version of an app – Android

Push APN for multi-IMSI SIM

Device recommendation for harsh environments

Automatically power on a device when power cable is connected restriction

Enable System apps in the Work Profile for Samsung devices

Advanced Passcode Options Solved

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Advanced Passcode Options Solved

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