Welcome to Hexnode Connect!

Connect with other Hexnode users. Discover tips & tricks, share your thoughts, check out new feature releases and much more!

Discussion
2 days ago Mar 03, 2026

Screenshots blocked on Macs

Hi team, I’m facing an error on my macs when trying to take a screenshot. The message says: “Your screenshot can’t be saved. Screenshots are not allowed.” Could you help me figure out why this is happening?

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Discussion
5 days ago Mar 01, 2026

Delete factory reset devices

Hey everyone, quick question. We had two devices that were already factory reset by the end users. Now they’re still showing up in the portal and we want to delete them. Since they’re wiped and offline, what’s the correct way to remove them?

Discussion
5 days ago Mar 01, 2026

Why does MacOS show profile installation failed during Hexnode re‑enrollment?

Hi all,  I factory reset a MacOS device that was previously enrolled in Hexnode and removed it from all management platforms. Now, when I try to re-enroll, I keep getting the error “Profile installation failed. The network connection was lost.” The network is fine, so I’m not sure what’s going wrong. The device was never in Apple Business Manager. Any suggestions? 

Discussion
6 days ago Feb 27, 2026

Pushing preconfigured RDP files to macOS?

Hi everyone, I’m looking for a way to push a preconfigured RDP file to our macOS devices using Hexnode. Has anyone done this successfully? We need to get these shortcuts onto the user desktops without manual setup.

Discussion
7 days ago Feb 27, 2026

How do I replace a technician on the Pro plan while meeting 2FA requirements?

How can a Pro plan user replace a technician in the system while ensuring compliance with mandatory two-factor authentication policies? How can I also change the two-factor authentication (2FA) method? Right now it’s set to email, but I’d prefer to use an authenticator app or text message instead.