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Discussion
2 days ago Dec 08, 2025

API - macOS Update payload

End-state: I want to use the API to create a macOS update policy with the download only requirement and the preferences and deferal. But...I made a macOS update policy that included the scheduling so that I can see what the payload looks like to be able to create it through the API but I'm only…

Discussion
3 days ago Dec 07, 2025

How to confirm policy association?

Hello folks! Quick question! How do I verify that the Antivirus policy I just created has been successfully installed and applied to the targeted devices? 

Discussion
4 days ago Dec 07, 2025

macOS Updates not being deployed

Hey people, I’m trying to force install updates on some Macs. I’d used a policy for this with the update settings set to Download and Install and manually triggered the updates. But the devices remained on the current version, which is weird as in the Action history as I see the action status as Initiated. Anyone got any thoughts on how to fix this issue?

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Discussion
6 days ago Dec 04, 2025

Authenticator app crashes with ‘Access Denied’ when opening screen lock in kiosk mode

Hey everyone, I’m running into an issue on one of our Android devices in kiosk mode. We’re testing an authenticator app with passkeys/passwordless login. The app requires setting a screen lock to complete the login, but when the screen lock settings are opened, it shows “access denied” and the app crashes immediately. Has anyone run…

Discussion
6 days ago Dec 04, 2025

Facetime and iMessages are greyed out, even though they are Required Apps

Hey everyone, our organization recently purchased a few iPhone16 devices. We have provided managed Apple IDs to be used with these devices to our employees. The problem now is that the iMessage and FaceTime apps are greyed out in the devices, even though the Required Apps, which were configured under our main iOS policy, were applied for both these apps. It says that there is no Apple ID signed in…

Discussion
1 week ago Dec 03, 2025

Can I block automatic software updates on Android?

Hey everyone, there was an issue with scanning barcodes using the Urovo mobiles used in one of our manufacturing facilities last day and it seems like it was due to the recent Android software update that occurred. I want to stop the automatic software update from happening to the devices in the rest of our facilities. Any way of doing that using Hexnode?