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Hey folks, I’m running into something odd. I can’t connect to Wi-Fi on an Android device enrolled in Hexnode. Whenever I try, I get this message: “Security policy prevents changing settings.”. I checked my policy and Wi-Fi is allowed. Does anyone have a fix for this?
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Replies (6)
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Hexnode Expert
7 months ago
Mar 27, 2026
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@ethan_, this error usually means a restriction is still blocking access somewhere, even if Wi-Fi looks enabled at a higher level.
Let’s break this down step by step:
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Under Policies > Android > Advanced Restrictions, confirm if Allow Connectivity Options (Configure Wi-Fi) is enabled.
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Also check Basic Restrictions, and make sure Network Settings > Wi–Fi setting is allowed there as well.
Sometimes one layer allows it while another silently blocks it.
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Participant
7 months ago
Mar 27, 2026
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Yeah, I checked both. Wi-Fi is allowed in Advanced Restrictions, and it’s enabled under Basic Restrictions too. Still getting the same error on the device.
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Hexnode Expert
7 months ago
Mar 27, 2026
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Alright, then this is likely coming from the kiosk configuration, not the general restrictions. If the device is in kiosk mode, Wi-Fi access can be controlled separately.
Can you check this:
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Go to Kiosk Lockdown > Android Kiosk Lockdown > Peripheral Settings
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Look for the option: “Connect to and switch between saved Wi-Fi networks”
If this isn’t enabled, the device may block manual Wi-Fi changes entirely.
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Participant
7 months ago
Mar 27, 2026
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Just checked — that option wasn’t enabled.
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Hexnode Expert
7 months ago
Mar 27, 2026
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That explains it. Enable that setting and push the policy again. This allows the device to interact with network selection within the kiosk-controlled environment. Once applied, try connecting to Wi-Fi again from the device. The restriction error should no longer appear.
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Participant
7 months ago
Mar 27, 2026
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Yep, that did it. Wi-Fi works now. Didn’t realize kiosk settings could override the other restrictions like that.
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