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jennifer

Discussion

2 days ago

Wallpaper reverting on Mac even after removing policy

Hi all, We’re seeing an issue with a wallpaper policy on a MacBook Pro (MacBookPro18,3). Even after removing the wallpaper policy from the device, the wallpaper keeps reverting back whenever the user signs in or restarts the Mac. The policy doesn’t appear to be assigned anymore, but the wallpaper is still being enforced. Has anyone…

macOS (446)

2 days ago

leo_scott

Discussion

2 days ago

Android devices showing offline due to certificate error?

Hi Team, We’re facing an issue where multiple Android devices are showing offline in Hexnode, even though they have a stable internet connection. Because of this, policies are not getting associated with the devices. On one affected device, the Hexnode app displays a certificate error. Upon further checking, we noticed a date and time mismatch. The device system date/time is…

Android (428)

2 days ago

finn

Discussion

2 days ago

What should be done if an iOS device with Hexnode policy is stolen?

Hi team, One of our iOS devices has unfortunately been stolen. It had a Hexnode policy applied, and the last check-in was about two hours ago. I can see that the Modify Acc option is restricted, so at least the thief can’t change the iCloud account. I’m wondering whats the best next steps are here. How do I track the device or…

2 days ago

sebastin

Discussion

3 days ago

Activation Lock on Mac after Remote Wipe

Hi team, I did a remote wipe on a Mac, and when it comes back up, it has an activation lock. I checked Hexnode, and it shows no activation lock. I’ve tried every Apple account we have, but nothing seems to work. Any thoughts?

ABM (46) macOS (446)

3 days ago

abel-j

Discussion

3 days ago

PDF Access Issue in Kiosk Mode

Hi everyone, we’re using Android devices in kiosk mode through Hexnode UEM. Recently, we noticed that PDF files stopped opening on these devices. Whenever users try to open a PDF, they get an “access denied” message. This is affecting our daily work. There is a PDF reader installed on the device, and I believe it’s part of the kiosk policy, but I’m not sure how it was added. I’m also unable to share many…

Android (428) Kiosk (203)

3 days ago

noor_k

Discussion

3 days ago

Associate policy to user

Hi team, I created a policy and now I want to assign it to users. Can anyone guide me on how to do this?

Best Practices (37)

3 days ago

gnishilda

Discussion

3 days ago

APNS Certificate renewal

Hey everyone, I just got a notification that our APNs certificate is about to expire. I’m a bit unsure about the exact renewal process. Do I need to generate a new certificate from scratch, or is there a way to just renew the existing one? Also, how do I make sure I’m matching the right certificate in the Hexnode portal…

3 days ago

timo-liam

Discussion

4 days ago

Why Use Windows Shared PC Mode for Shared Devices?

We manage Windows devices that are used by many different users every day—training labs, call centers, and shared office systems. Over time, these devices slow down, run out of storage, and sometimes retain data from previous users. Instead of going deep into configuration details, can someone explain why Windows Shared PC mode is useful and when it actually makes…

Windows (307)

4 days ago

diane_

Discussion

4 days ago

How to onboard Samsung Galaxy devices into Hexnode UEM?

Hey folks — quick question. How do you onboard a Samsung Galaxy device into Hexnode? For Apple, we use Apple Business Manager and Apple Configurator. What’s the Samsung Galaxy version of that setup?

amelia

Discussion

4 days ago

WiFi connectivity issues on iOS

Hi people, I keep running into this issue and I’m not really sure what’s causing it. There are no Wi-Fi policies set on the device. Sometimes the Wi-Fi just disconnects on its own, and when I check, there are no SSIDs showing at all. It looks like Wi-Fi is on, but nothing appears. The only…

iOS (342)

4 days ago

john_cooper

Discussion

6 days ago

More control for Rooted Android Devices .... Coming Soon

We’re working on a new remote action in Hexnode UEM for rooted Android devices: Enable Device Owner. Device Owner mode gives full, system-level control of an Android device to the UEM solution. It allows admins to enforce policies, manage apps silently, restrict hardware features, and lock devices into dedicated workflows ideal for corporate-owned or single-purpose…

leo_scott

Discussion

6 days ago

App update issue

Hi, we are managing Android (Device Owner) devices with basic policies that restrict app installs by users. However, we got an issue where users are unable to update preloaded apps like Google Photos, they see a message saying updates are blocked by admin restrictions. We are not using kiosk mode, and I don’t see any…

qj_sam

Ideation

2 months ago

Add ability to update or create apps with manifest paths

Hey team, We sadly use custom ROM flashed android devices that don't allow us to own them through android enterprise the classic way. This means our options for automated deployment are slim, as you don't offer a way to upload .apk files directly to your API for distribution. Due to this restriction, it…

adamsurak

Ideation

3 months ago

View policy version history

Policies are aware of their version but it's not possible to compare two different versions to understand what was changed. Please add a support to compare two versions of a policy and compare two policies for differences.

Configurations (32)

3 months ago

my_lizard

Ideation

4 months ago

Fill out Android Content Rating and Categories

I see that you've populated the Category and Content Rating fields for iOS apps, and I find this very useful! The Play Store has similar fields, and I'd love to be able to access them inside Hexnode. I see that you have a place for this information in your API "Search Apps" results, but for…

API (36) App Management (331)

4 months ago

aglaza

Ideation

5 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would allow you to update the software. I spoke with support today and their recommendation was…

App Management (331)

5 months ago

poovarason

Ideation

6 months ago

Apply Password Policy Only to Local User Accounts (Exclude Administrator Accounts)

To enforce a strong password policy only for standard local user accounts, while excluding administrator accounts from the same policy enforcement.

macOS (446) Windows (307)

6 months ago

adam-gerstein

Ideation

8 months ago

Export list of applications that includes devices

If I have an update to a piece of software, I want to be able to determine which devices have the software and which version each device has so that I can get an idea of how many need to be updated as well as determine which computers to "pilot" the new software on. Right…

App Management (331) Deployment (22)

8 months ago

bryang

Ideation

8 months ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a ton of 2FA emails.

8 months ago

miquelclar_sjd

Ideation

8 months ago

Request : user admin only read permission

now it's only possible general users , a reading permission user will be useful.

App Management (331)

8 months ago

geraldv

Ideation

10 months ago

Ability to choose color of device details on wallpapers

There is currently no option to change the font color for device details. Would it be possible to please allow for that to be something that we can change? The default red is too bright.

Customization (15)

10 months ago

marcusbager

Ideation

10 months ago

Make Webhooks for Android

Would be cool to be able to make custom automations based on actions in hexnode...Fx: When phone is enrolled, send webhook When phone is going out of kiosk - Send webhook

Android Enterprise (124)

10 months ago

shai

Ideation

12 months ago

Disk encryption option for Linux (debian/ubuntu)

Our developers mainly use MacOS. However, there are a few that would like to run linux. We have certain policies in our organization that describe the requirements that need to be met inorder to use in this case operating systems. A big one is making sure that de disks are encrypted and the encryption key…

livewot

Ideation

1 year ago

DEP information and setting from the device

It would be very helpful if I could see the device DEP configuration option when I am looking at a device. It would be very helpful if I could set the device DEP configuration option when I'm looking at a device.

ADE (45)

1 year ago

Explore Hexnode UEM

Wallpaper reverting on Mac even after removing policy

Android devices showing offline due to certificate error?

What should be done if an iOS device with Hexnode policy is stolen?

Activation Lock on Mac after Remote Wipe

PDF Access Issue in Kiosk Mode

Associate policy to user

APNS Certificate renewal

Why Use Windows Shared PC Mode for Shared Devices?

How to onboard Samsung Galaxy devices into Hexnode UEM?

WiFi connectivity issues on iOS

More control for Rooted Android Devices .... Coming Soon

App update issue

Add ability to update or create apps with manifest paths

View policy version history

Fill out Android Content Rating and Categories

Update option in HexNode UEM App Catalog software

Apply Password Policy Only to Local User Accounts (Exclude Administrator Accounts)

Export list of applications that includes devices

Turn off 2FA for actions that require password when we are already logged in

Request : user admin only read permission

Ability to choose color of device details on wallpapers

Make Webhooks for Android

Disk encryption option for Linux (debian/ubuntu)

DEP information and setting from the device

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