Broadcasting messages from Admin to devices enrolled in Hexnode

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Is broadcast message possible on all devices? Does user need to permit from device end for messages to be displayed on the device?

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  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Hey, Thanks for reaching out to us.

    Hexnode enables the admin to broadcast messages from the Hexnode portal to Android, iOS and Windows 10 devices.

    In the case of Android devices, the message will get displayed on the device if it is enrolled in Hexnode.
    In iOS devices, the Hexnode app will get automatically installed on the device when it gets enrolled. You will have to open the app and allow Hexnode to show the notifications. Only then the messages sent by the admin will be displayed on the device screen.

    For Windows devices, the Hexnode notifications app will get automatically installed on the device once it is enrolled. You will have to open the app and allow Hexnode to show the notifications for the messages to be received.

    Please check out our help doc on broadcasting messages for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Erin Scott

    Participant

    Erin Scott

    Participant

    Actions

    Can i use wild cards in these messages?

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    Yes, you can. The following wildcards can be included while sending the message:

    • %devicename%
    • %imei%
    • %serialnumber%
    • %name%
    • %email%
    • %alternateemail%
    • %deviceid%
    • %domain%
    • %netbiosname%
    • %udid%
    • %model%
    • %phonenumber%
    • %iccid%
    • %wifimacaddress%
    • %department%
    • %assettag%
    • %devicenotes%

    Hope this helps!

    Cheers!
    Grace Baker
    Hexnode MDM

  • Kathleen

    Participant

    Kathleen

    Participant

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    My user does not receive the message on his Android phone. It is a BYOD device.

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    In case of devices enrolled as Profile Owner in Android Enterprise, the pop-up notifications will not be shown for broadcasted messages. To see the messages broadcasted by the admin, open the  Hexnode for Work app and go to the Messages section.

    Please check out our help doc on broadcasting messages for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Jesse

    Participant

    Jesse

    Participant

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    After the broadcasted messages that appears as pop-up is disappeared, can this be seen from the Hexnode app?

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    Yes, the broadcasted messages can be seen from the Hexnode MDM app:

    • Open the Hexnode app installed on the device.
    • Swipe from the left side of the screen and click on Messages.
    • The messages broadcasted by the admin will be shown. The unread messages will be shown as highlighted.
      broadcasted message device end

    Please check out our help doc on broadcasting messages for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Harriet

    Participant

    Harriet

    Participant

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    I broadcasted a message to my user Android device. However user says he has not received any pop-up displaying message. The device is in kiosk.

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    The broadcasted messages can be shown as pop-ups on the screens of Android devices:

    • Navigate to Policies-> Kiosk Lockdown-> Android Kiosk Lockdown-> Peripheral Settings-> Messenger.
    • Check View messages sent by admin.
    • Associate targets and save the policy.

    Please check out our help doc on broadcast messages for more info.

    Cheers!
    Grace Baker
    Hexnode MDM