[Ethan Hexnode 1 February 2022 Ethan Moderator]

Hi @Jarvis,

Thank you for reaching out to us!

Unfortunately, you cannot revert the Lock Device action with Hexnode UEM. We do not have a direct solution at the moment that suits your case. An alternative would be to use the Clear Password action on your target devices to allow students to use the tablets without entering a password. However, this is not ideal as it makes the devices less secure.
Navigate to Manage > Devices > Actions > Clear Password to remove passwords of selected devices. This feature is supported on both iOS and Android devices.

Cheers!

Ethan Miller
Hexnode UEM

• This reply was modified 2 years, 2 months ago by  Ethan Miller.
• This reply was modified 2 years, 2 months ago by  Ethan Miller.
• This reply was modified 2 years, 2 months ago by  Ethan Miller.

[Jarvis Participant 1 February 2022 Jarvis Participant]

Hey, that was helpful. We were able to remove passwords off of devices. We understand it is not the best practice to let students use devices without passwords. We want to set passwords on our devices with minimum requirements, so that students can easily remember them. Could you guide us on how to achieve this with Hexnode?

[Ethan Hexnode 1 February 2022 Ethan Moderator]

Hi @Jarvis,

Glad we could help!

It is always recommended to use passwords to prevent unauthorized access and misuse of your devices. On Android devices, you can remotely configure passwords. Navigate to Manage > Devices > Actions > Set Password to put a password in place over the air. And remember, set different passwords for each device to ensure they are secure against potential hacks.

However, you cannot remotely set passwords on your iPads at the moment. Instead, you could associate a password policy with your target devices. If a password is not set or the password fails to meet the requirements of the password policy associated with the device, a pop-up instructs the user to set a new password. The device will be shown as non-compliant in the portal until the password meets the specified requirements.

Use these steps to secure access to your students’ devices from the Hexnode portal.

Regards,

Ethan Miller
Hexnode UEM

• This reply was modified 2 years, 2 months ago by  Ethan Miller.
• This reply was modified 2 years, 2 months ago by  Ethan Miller.