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Discussion
14 hours ago Dec 11, 2025

Non-compliance issue in app installation

Hey Hexnode Community,  I've got an enrolled device flagged as Non-Compliant, and I think the issue seems to be with one of the Required Apps policy I pushed out.  The app is definitely installed on the device, so I'm confused about why the compliance check is failing. Does anyone know why this might be happening and what I can do to clear this compliance status? 

Discussion
1 day ago Dec 11, 2025

Query about wiping device

Hey all, I have a quick question. If I wipe my Apple device, will it delete all data but still keep it enrolled in Hexnode? 

Discussion
2 days ago Dec 10, 2025

Change user name

Hello everyone, I have few macOS devices enrolled in Hexnode, but it currently displays the default username. I’d like to update it to the real username. I can’t find any option to change the name.

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Discussion
4 days ago Dec 08, 2025

API - macOS Update payload

End-state: I want to use the API to create a macOS update policy with the download only requirement and the preferences and deferal. But...I made a macOS update policy that included the scheduling so that I can see what the payload looks like to be able to create it through the API but I'm only…

Discussion
5 days ago Dec 07, 2025

How to confirm policy association?

Hello folks! Quick question! How do I verify that the Antivirus policy I just created has been successfully installed and applied to the targeted devices? 

Discussion
5 days ago Dec 07, 2025

macOS Updates not being deployed

Hey people, I’m trying to force install updates on some Macs. I’d used a policy for this with the update settings set to Download and Install and manually triggered the updates. But the devices remained on the current version, which is weird as in the Action history as I see the action status as Initiated. Anyone got any thoughts on how to fix this issue?