We’re trying to install the Zoom app on an iPad that’s managed through ABM. The app is already added under allowed apps, but the install keeps failing with the message “App is managed but removed by the user.”
What’s confusing is that no one actually removed it manually. The device is supervised and otherwise behaved normally. Has anyone seen this before or knows what usually causes this?
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Hi @leo_scott,
Thank you for reaching out. This usually comes down to app state or licensing rather than the restriction itself. A couple of things to verify:
Once the licenses sync successfully, the app should install without hitting that error. If you still see issues after this, feel free to follow up with the device status details.
Cheers,
John Cooper
Hexnode
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