We’re excited to introduce Multi-Session Support in Remote View — a powerful upgrade that makes remote troubleshooting faster, smoother, and more flexible.
Remote View used to allow only one active session at a time, and trying to access a second device would show a “session already exists” message. That restriction is gone, making multitasking effortless.
Technicians can now open multiple endpoints and remotely view and control several devices at the same time, across all supported platforms. Jump between devices instantly, handle issues in parallel, and keep every session running without interruptions.
What’s new and how it helps you?
- Unlimited concurrent sessions – Connect to as many devices as needed, without restrictions. IT admins can remotely view and control multiple devices simultaneously from a single console.
- Faster troubleshooting – Handle parallel issues without delays or handoffs.
- Smarter workflows – Resolve tickets quicker by multitasking like a pro.
- Session recordings in the portal – All Remote View session recordings are now saved directly in the portal and can be downloaded anytime for review or compliance.
Whether you’re supporting a busy helpdesk, a distributed workforce, or critical infrastructure, this feature helps you handle more devices at once—no switching, no waiting, no slowdown.
Regards,
Isabel Lora
Hexnode UEM
243 Views
