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aurora

Discussion

12 hours ago

iOS VPP app from Apple Business Manager fails to install when app installation restrictions are enabled

I assigned a WhatsApp license through Apple Business and tried deploying it to an iOS device through Hexnode, but the app installation action kept failing on the device profile. The app is available as a VPP app in Hexnode, so…

12 hours ago

luke

Discussion

12 hours ago

How to enable single sign-on and sync local account passwords with Hexnode Access and Entra ID on macOS?

We're using ABM/ADE + Hexnode Access + Entra ID + FileVault. ADE works and Hexnode Access launches, but after Entra login the Mac prompts the user to create a local account password — and at that screen the cursor freezes, almost like Hexnode Access…

12 hours ago

yasmin_farooq

Discussion

16 hours ago

Access denied error in Android kiosk mode when opening contacts on Samsung device

I set up a new kiosk policy on a Samsung Android device and started seeing an "Access denied" message in a few places. It happened when trying to open/import a downloaded contacts file and also when tapping into a contact…

roger

Discussion

17 hours ago

macOS password reset: Clear Password missing and Change password greyed out in Hexnode

I’m trying to reset the password on an Apple device from Hexnode, but I’m not seeing the Clear Password action. The device is actually a Mac, not an iPhone or iPad. When I go to the Local accounts section and…

17 hours ago

zayn_nj

Discussion

1 day ago

3CX on Android kiosk tablets shows “telephony service is null” and calls fail

We’re running 3CX on Android tablets managed in Hexnode kiosk mode. The app opens, but calls are not coming through and outgoing calls fail. It also seemed like the app could not use the microphone/speaker properly while in kiosk. I…

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The Ultimate Guide to XDR (Extended Detection and Response)

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timo-liam

Discussion

2 days ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (22)

2 days ago

casper

Discussion

2 days ago

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

We have company-owned iPads enrolled through Apple Business Manager and managed with Hexnode. The devices show as supervised and managed, but under Settings > General > VPN & Device Management > MDM Profile, there is an option called “Leave Remote…

2 days ago

luke

Discussion

3 days ago

How to do a quick health check?

Hey people, I just pushed out a round of policy changes to a large group of devices. The updates should go live over the next few hours, but I want to request a quick health check on our portal's backend server. We’ve run…

3 days ago

aurora

Discussion

3 days ago

Mandatory macOS software update screen during ADE enrollment delays onboarding

We are enrolling Macs through Automated Device Enrollment, but during Setup Assistant a mandatory software update screen appears and slows down onboarding. The goal is to get users through enrollment faster without having to stop and interact with the update…

3 days ago

raelynn

Discussion

4 days ago

AirDrop not working

Hey everyone, I'm running into a strange issue with a few of our managed iOS devices. When someone tries to AirDrop photos to these devices, the receiving phone plays the AirDrop chime, but the prompt to accept or decline the…

iOS (420)

4 days ago

Welcome to Hexnode Connect!

iOS VPP app from Apple Business Manager fails to install when app installation restrictions are enabled

How to enable single sign-on and sync local account passwords with Hexnode Access and Entra ID on macOS?

Access denied error in Android kiosk mode when opening contacts on Samsung device

macOS password reset: Clear Password missing and Change password greyed out in Hexnode

3CX on Android kiosk tablets shows “telephony service is null” and calls fail

More From Hexnode

The Ultimate Guide to XDR (Extended Detection and Response)

Can I change a technician email address in Hexnode without changing their role?

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

How to do a quick health check?

Mandatory macOS software update screen during ADE enrollment delays onboarding

AirDrop not working

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Welcome to Hexnode Connect!

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The Ultimate Guide to XDR (Extended Detection and Response)

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