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jennifer

Discussion

1 day ago

Wallpaper reverting on Mac even after removing policy

Hi all, We’re seeing an issue with a wallpaper policy on a MacBook Pro (MacBookPro18,3). Even after removing the wallpaper policy from the device, the wallpaper keeps reverting back whenever the user signs in or restarts the Mac. The policy doesn’t appear to be assigned anymore, but the wallpaper is still being enforced. Has anyone…

macOS (446)

1 day ago

leo_scott

Discussion

1 day ago

Android devices showing offline due to certificate error?

Hi Team, We’re facing an issue where multiple Android devices are showing offline in Hexnode, even though they have a stable internet connection. Because of this, policies are not getting associated with the devices. On one affected device, the Hexnode app displays a certificate error. Upon further checking, we noticed a date and time mismatch. The device system date/time is…

Android (428)

1 day ago

finn

Discussion

2 days ago

What should be done if an iOS device with Hexnode policy is stolen?

Hi team, One of our iOS devices has unfortunately been stolen. It had a Hexnode policy applied, and the last check-in was about two hours ago. I can see that the Modify Acc option is restricted, so at least the thief can’t change the iCloud account. I’m wondering whats the best next steps are here. How do I track the device or…

2 days ago

sebastin

Discussion

2 days ago

Activation Lock on Mac after Remote Wipe

Hi team, I did a remote wipe on a Mac, and when it comes back up, it has an activation lock. I checked Hexnode, and it shows no activation lock. I’ve tried every Apple account we have, but nothing seems to work. Any thoughts?

ABM (46) macOS (446)

2 days ago

abel-j

Discussion

2 days ago

PDF Access Issue in Kiosk Mode

Hi everyone, we’re using Android devices in kiosk mode through Hexnode UEM. Recently, we noticed that PDF files stopped opening on these devices. Whenever users try to open a PDF, they get an “access denied” message. This is affecting our daily work. There is a PDF reader installed on the device, and I believe it’s part of the kiosk policy, but I’m not sure how it was added. I’m also unable to share many…

Android (428) Kiosk (203)

2 days ago

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noor_k

Discussion

2 days ago

Associate policy to user

Hi team, I created a policy and now I want to assign it to users. Can anyone guide me on how to do this?

Best Practices (37)

2 days ago

gnishilda

Discussion

3 days ago

APNS Certificate renewal

Hey everyone, I just got a notification that our APNs certificate is about to expire. I’m a bit unsure about the exact renewal process. Do I need to generate a new certificate from scratch, or is there a way to just renew the existing one? Also, how do I make sure I’m matching the right certificate in the Hexnode portal…

3 days ago

timo-liam

Discussion

4 days ago

Why Use Windows Shared PC Mode for Shared Devices?

We manage Windows devices that are used by many different users every day—training labs, call centers, and shared office systems. Over time, these devices slow down, run out of storage, and sometimes retain data from previous users. Instead of going deep into configuration details, can someone explain why Windows Shared PC mode is useful and when it actually makes…

Windows (307)

4 days ago

diane_

Discussion

4 days ago

How to onboard Samsung Galaxy devices into Hexnode UEM?

Hey folks — quick question. How do you onboard a Samsung Galaxy device into Hexnode? For Apple, we use Apple Business Manager and Apple Configurator. What’s the Samsung Galaxy version of that setup?

amelia

Discussion

4 days ago

WiFi connectivity issues on iOS

Hi people, I keep running into this issue and I’m not really sure what’s causing it. There are no Wi-Fi policies set on the device. Sometimes the Wi-Fi just disconnects on its own, and when I check, there are no SSIDs showing at all. It looks like Wi-Fi is on, but nothing appears. The only…

iOS (342)

4 days ago

Welcome to Hexnode Connect!

Wallpaper reverting on Mac even after removing policy

Android devices showing offline due to certificate error?

What should be done if an iOS device with Hexnode policy is stolen?

Activation Lock on Mac after Remote Wipe

PDF Access Issue in Kiosk Mode

More From Hexnode

HIMSS 2026

EDR Explained: A Complete Guide to Modern Endpoint Security

Associate policy to user

APNS Certificate renewal

Why Use Windows Shared PC Mode for Shared Devices?

How to onboard Samsung Galaxy devices into Hexnode UEM?

WiFi connectivity issues on iOS

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Welcome to Hexnode Connect!

More From Hexnode

HIMSS 2026

EDR Explained: A Complete Guide to Modern Endpoint Security

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