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Discussion
Nov 18, 2025

macOS policy fail error - “User token could not be fetched”

Hey Hexnode, I’ve been trying to push a couple of policies to our macOS devices, and I’m getting the following error. “Device profile policy association is successful. User profile policy association has failed. User token could not be fetched to the server.” It seems like this is happening only on a few devices, not all.…

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Discussion
Nov 13, 2025

Retrieving Asset Tags via API

Hey guys, I got some devices in my organization enrolled in Hexnode whose asset tags I want to get. Is it possible to retrieve the asset tag of a device through API calls?