Expired APNs Certificate Showing as Critical Incident in HexnodeSolved

Hello @monty ,

You’re seeing that incident because the APNs certificate has expired. When the APNs certificate expires, Apple devices can’t sync policies or commands. The Critical section in the Incidents tab highlights such high‑severity issues that directly impact device management and need immediate action. By immediately reviewing the Apple Services source within the Critical dashboard, you can renew the certificate and restore uninterrupted device management. I recommend monitoring the Critical section frequently so you can identify and resolve these kinds of issues before they escalate. 

Regards,
Simon Scott
Hexnode UEM

Got it! Thanks, @simon_scott .

Hey @simon_scott ,

Some of my devices aren’t applying policies correctly. Can the same Incidents tab show me which ones failed?

Hi @pepijn , Thanks for reaching out.

Yes. The Endpoints section in the Incidents tab tracks device‑level issues, including policy failures. Under Command Failures > Policy, you’ll find a list of devices where policy association failed. This visibility helps you reassign policies or fix configuration errors to keep devices compliant. 

Got it. Can I share those incident data with my team for review?

Yes, you can share incident data by exporting it from the Incidents tab. After selecting the incidents you want, click Export. The export request will then appear under the Exports section, which keeps a record of all recent export activities. Once the export completes successfully, the file becomes available for download; after downloading, you can share it with your team.

I want to check if any user in my organization has been assigned too many devices. Does the Incidents tab help with that? 

Yes, it does. In the Users section of the Incidents tab, there’s a Multi device users option that flags accounts with more than three devices assigned. This helps you quickly spot over‑allocation and keep assignments compliant with organizational policies. 

For even more detailed guidance, check out our guide on the Incidents tab.