Hey everyone, we’re seeing issues with a VPP app on some of our macOS devices. The app recently got an update, and while most devices installed it fine during the VPP scan, a few keep showing “Failed to Update” when the update action runs.
184 Views
Replies (5)
Marked SolutionPending Review
Participant
1 month ago
Oct 31, 2025
Marked SolutionPending Review
@verbnigge , we had the same problem. Try doing a VPP sync and then push the Install Application action again through Hexnode. It has helped me at times with stuck updates.
Marked SolutionPending Review
Participant
1 month ago
Oct 31, 2025
Marked SolutionPending Review
Yeah, we tried that, but it didn’t work. The update still fails.
Marked SolutionPending Review
Participant
1 month ago
Oct 31, 2025
Marked SolutionPending Review
Could this be a compatibility issue? Some apps won’t update if the macOS version doesn’t meet the OS requirement.
Marked SolutionPending Review
Participant
1 month ago
Oct 31, 2025
Marked SolutionPending Review
@skylar-a , we had checked that too. The app supports macOS 12+, and our devices are running macOS 26.1, so that shouldn’t be the cause.
Marked SolutionPending Review
Participant
1 month ago
Oct 31, 2025
Marked SolutionPending Review
@verbnigge , we had faced the same thing recently. Turns out, it’s an issue with the device itself. Try uninstalling the currently installed app from the device and then initiate a fresh install action from Hexnode. It was the only solution that worked for us.
Save
