Hello,
Recently, I’ve been unable to wipe iPhones (DEP enrolled). The Wipe action remains in the “pending” state.
This was working until recently, and I haven’t changed anything in the configuration that could cause this problem.
Do you have any idea about this problem ?
Thank’s for your help,
JC.
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The issue has been raised with our development team, and they are actively working on a fix. We will update this thread as soon as the fix is released.
We appreciate your patience in the meantime!
Regards,
Ben Clarke
Hexnode UEM
Thank you !
Hello,
Just wondering if there is an ETA for this fix yet?
Thank you for your patience!
We’re glad to let you know that the issue with the Wipe action on DEP-enrolled iPhones has been resolved. The fix is being rolled out in batches, and your Hexnode portal should now reflect the update.
Hi @frost_milk, we’ll need to confirm with our internal team whether the fix has been applied to your portal as well.
Best regards,
Ben Clarke
Hexnode UEM
It’s working again here…
Hey @frost_milk!
It looks like your portal has already been updated with the fix. Could you please verify on your end and let us know if everything looks good?
Let us know if you’re still seeing any issues, we’re happy to help.
Regards,
Ben Clarke
Hexnode UEM
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