Hi team, I’m facing an error on my macs when trying to take a screenshot. The message says: “Your screenshot can’t be saved. Screenshots are not allowed.” Could you help me figure out why this is happening?
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Replies (4)
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Hexnode Expert
2 days ago
Mar 03, 2026
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Hello @mees ,
Thank you for reaching out regarding the screenshot restrictions on your macOS devices. To determine the exact cause of this behavior, we’ll need to review the configuration currently applied.
Could you confirm whether the Screen Capture option has been disabled within the Advanced Restrictions policy, or if a Custom Configuration profile has been deployed to these devices? This information will help us identify the source of the restriction and guide you toward the appropriate resolution.
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Participant
2 days ago
Mar 03, 2026
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There is no custom configuration profile deployed to the devices.
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Hexnode Expert
2 days ago
Mar 03, 2026
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Thank you for confirming. In that case, the restriction ought to be enforced by the Advanced Restrictions policy. Please try enabling the Screen Capture option in the policy. If the issue still persists, let us know so we can investigate further.
Regards,
Simon Scott
Hexnode UEM
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Participant
2 days ago
Mar 03, 2026
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It worked! Thanks, @simon_scott .
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