Samsung devices stuck in lost mode and location history changes not savingSolved

Hi @mike_johnson ! Lost mode will only turn off if the device is online and actively communicating with the Hexnode portal. Could you please double-check that the device has a stable internet connection? 

Best Regards 
Isabel Lora 
Hexnode UEM 

Yep, I’ve already checked that. The internet is working fine, but the lost mode is still active on the device.

Thanks for confirming. In that case, you can try exiting lost mode manually using the Global Exit Passcode.

Head over to Admin > General Settings > Global Exit Settings in the portal, retrieve the passcode, and then tap it 10–12 times on the device’s lost mode screen to exit remotely.

Also, note that lost mode can activate automatically if Auto Lockdown is enabled. You can check this under Admin > General Settings > Android Lost Mode Settings, where lost mode may be configured to trigger after a set number of inactive days.

Best Regards
Isabel Lora
Hexnode UEM

That helps, thanks, @isabel_lora ! One more thing—I’m running into issues saving changes related to location history in the portal. Any suggestions? 

Sure! From the same Admin > General Settings section, try resetting the Map Settings to “Default map”, save the changes, and then reconfigure your preferred location tracking and location history options again. That usually clears up this issue.

Best Regards
Isabel Lora
Hexnode UEM