Hey there. Good morning. I have a question about one of my devices. It says it’s non-compliant and inactive. Is that just because it hasn’t been turned on for a while, or did someone remove the hexnode software? do you know? thank you!!!
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Marked SolutionPending Review
Participant
Nov 20, 2017
Marked SolutionPending Review
Hey Eric,
If your device has not been scanned for the particular number of days as specified under Admin > MDM Settings, your device will be marked as “inactive”.
If your device does not meet any of the compliance requirements it will be marked as “non-compliant”.
Some of the reasons why your device is noted as non-compliant are as follows:
• Device might have blacklisted apps in it.
• Device might not have met passcode rules.
• Device might not have the mandatory apps installed in it.
Have a look at this forum topic for additional info regarding Compliance issues.
Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll Free)
+44-(800)-3689920(UK Toll Free)
+61-1800165939 (Australia Toll Free)
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